Junior IT Support Specialist Lisboa

Junior IT Support Specialist
Lisboa
Lisboa, Portugal

Welcome to 1GLOBAL, a dynamic and innovative force in the intersection of telecommunications and technology. Founded by two visionary technology entrepreneurs, Hakan Koç and Pyrros Koussios, 1GLOBAL is a privately owned company with a clear mission to connect the world, seamlessly. With over 100 million dollars in revenue and being both profitable and cash generative, 1GLOBAL has the ability to fund its massive growth without relying on external funding.

As a global specialty telecommunications provider, 1GLOBAL serves financial institutions, enterprises, mobile network operators, and consumers across 42 countries, offering fully regulated voice, data, and SMS services. As pioneers in the e
SIM revolution, we’ve built a complete ecosystem that drives our growth with partners such as Apple, Palo Alto Networks and Google, while attracting customers like Goldman Sachs, JP Morgan, Revolut, Netflix and Tesla.

Join us at 1GLOBAL and be part of that journey of massive growth, while forming the future of the global communication industry!

Position Overview

As a Junior IT Support Specialist, you will be responsible for maintaining and troubleshooting hardware, including computers, mobile devices, headsets, mice, and other peripherals. You’ll work closely with teams across the organization, utilizing tools like JIRA to manage IT requests and providing support in Windows environments.

Key Responsibilities

1. Hardware Maintenance: Install, configure, and repair computers, mobile devices, headsets, and other peripherals.
2. Software Support: Ensure the smooth operation of Windows environments and troubleshoot system issues.
3. Incident Management: Use JIRA to track, manage, and resolve IT support tickets effectively.
4. Inventory Management: Monitor and maintain hardware inventory to ensure availability for team members.
5. User Support: Provide friendly and professional assistance to staff, addressing their IT concerns promptly.
6. Collaboration: Work with senior IT team members on complex issues and contribute to ongoing projects.

Requirements

Qualifications and Skills

1. Education: High school diploma or equivalent; additional certifications in IT are a plus (e. g. , Microsoft certifications).
2. Technical Skills:
3. Familiarity with hardware maintenance (computers, mobile devices, peripherals).
4. Understanding of Windows operating systems.
5. Experience with JIRA or similar ticketing systems is a bonus.
6. Soft Skills:
7. Strong
   - solving skills and attention to detail.
8. Excellent communication and customer service abilities.
9. Team-oriented with a proactive attitude.
10. Experience: Prior internship or
    - time experience in an IT support role is beneficial but not required.

Why 1GLOBAL?

1. Growth Opportunities: Advance your career in one of the fastest growing telecommunications companies, expanding over 40%
   -
   - year under the leadership of successful tech entrepreneurs.
2. Major Transaction Exposure: Be in the driver’s seat for transactions that will have an impact on the future telco industry.
3. Work with a Talented Team: From the Board and the Founders to the Senior Management Team, you will collaborate daily with the most capable and renowned external advisors, and constantly being exposed to talented and driven individuals.
4. Dynamic Work Environment: Thrive in a collaborative,
   - paced workplace where innovation is encouraged, and every contribution counts.
5. Professional Development: Work alongside industry experts to enhance your skills and knowledge in a
   - edge field.
6. International Experience: Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company.
7. Open Communication Culture: Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment.
8. Get Things Done Attitude: Be part of a
   - driven team that values efficiency, creativity, and the drive to make a tangible impact in the industry.

1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.