Junior German Customer Support + 2000 Welcome Bonus
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and friendly manner.
- Assist customers with product information, order concerns, and technical support.
- Resolve customer complaints efficiently and escalate more complex issues as needed.
- Provide clear and effective solutions to ensure customer satisfaction.
- Keep accurate records of customer interactions in the CRM system.
What We Are Looking For
- Fluency in German (C2 level) and good communication skills in English (B2 level or higher).
- Excellent
- solving skills and the ability to empathize with customers. - Flexibility to work rotational shifts 24/7, including weekends.
- Must be available to work on-site in Braga.
What We Offer
- Competitive salary and benefits package.
- Welcome Bonus of €2, 000.
- Private health insurance.
- Paid training to ensure your success in the role.
- A friendly and supportive team environment.
- Opportunities for career development and growth.
Work Schedule
- Monday to Sunday: 24/7 (rotational shifts).
- Days Off: 2 rotational days.
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