Junior Digital Operations Administrator (Temporary contract) Lisboa

Junior Digital Operations Administrator (Temporary contract)
Lisboa
Lisboa, Lisboa, Portugal

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Junior Digital Operations Administrator (Temporary contract), Lisbon

Client:

Location: Lisbon, Portugal

Job Category:

Other

EU work permit required:

Yes

Job Reference:

5f9463eb69e9

Job Views:

24

Posted:

23. 01. 2025

Expiry Date:

09. 03. 2025

Job Description:

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers, our
- class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.

Scope

This role is a fixed-term contract and is open both in Madrid and Lisbon with an Iberian scope.

As Digital Operations Administrator in the Iberia Operations team, you will be an active figure in our
- term strategy of automation and digitalization initiatives inside the Operations team in Spain and Portugal, in accordance with our customer’s needs, and following closely the different steps of the lifecycle of payment devices (inventory management, installation, configuration, and maintenance).

You will envision, design, and create, both from a technical and functional perspective, digitalization initiatives that will strengthen the Iberia operations IT ecosystem by removing manual steps and deploying automated processes that can improve reliability, performance, and cost savings, always in accordance with business processes in place.

You will work closely with Ingenico Operations, sales, product, and R&D teams, and existing and potential customers to define and execute digitalization initiatives driven to achieve the best customer experience.

You will also collaborate with development teams that will implement, verify, and deploy your designs.

Responsibilities

• Use your innovative, creative, and technical skills to solve business operational problems through automation, integration, and analytics.
• Actively collaborate and drive customer projects oriented to achieve higher efficiency, lowest
  -
  - market, and best performance.
• Contribute to the Iberia Operations digitalization roadmap, including prioritization of features, customer pilot planning, demo showcasing, and supervising execution of the initiatives from ideation to launch.
• Collaborate in a global forum to export and exchange local initiatives beyond Iberia markets.
• Drive change requests and improvements in already existing digitalization initiatives by using your technical expertise.
• Prepare and facilitate workshops to define the functional and technical requirements with 3PPs and customers.
• Provide all required information and sessions for design handover to the development team.
• Design test suites and plan required tasks needed prior to
  - live. Validate development team output against
  - defined requirements.
• Secure correct knowledge transfer and production handover activities. Provide training for users and administrators.
• Keep abreast of industry trends and the competitive landscape, making the best choice of tools and technologies in accordance with the market and Ingenico strategy.

Experience / Skills

You have a successful experience in a similar role, with a computer science, information technology, and/or engineering/scientific education background.

You can demonstrate relevant experience in digitalization and automation solutions design with a track record of executing digital transformation projects based on a deep understanding of customer requirements.

Technical skills:

• A first successful experience in the digitalization of processes.
• Relevant expertise in CRM and Ticketing Management Systems administration and configuration.
• Basic knowledge of systems integration using different technologies (RFC, SOAP, Rest, As2, HTTP, JDBC, File, Mail, JMS, etc. ) with a focus on design and verification.
• Able to adapt to new technologies, learn quickly, and manage challenges derived from technology evolution.

Nice-to-have skills:

• Background in financial services or payment methods is a plus.
• Background and knowledge of cloud platforms is a plus.
• Strong written and oral communication skills in Spanish and operational level of English.
• Experience in managing customers, 3PPs, and other relevant external project stakeholders.
• Comfortable discussing complex technical details with a room full of engineers as well as briefing executives or
  - technical audiences.
• Strong culture of ownership.
• Keen to work in an Agile/SAFE environment.
• Strong team spirit, supportive of others’ contributions.
• Customer and
  - oriented.
• Constantly finding new and unique solutions to solving hard problems.

More reasons to join us!

You will work for a company that does everything possible to help you develop your potential and grow professionally (through personal development programs and training).