Junior Customer Success Specialist Lisboa

Junior Customer Success Specialist
Lisboa
Lisboa, Portugal

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Junior Customer Success Specialist, Lisboa

Client:

Umai

Location:

Lisboa, Portugal

Job Category:

Other

Salary: $0-0/monthly

EU work permit required:

Yes

Job Views:

8

Posted:

22. 01. 2025

Expiry Date:

08. 03. 2025

Job Description:

UMAI is a software provider that helps restaurants to save time and increase revenues by automating manual tasks, minimizing
- minute cancellations, upselling customers more effectively, and providing more personalized service. We are one of the fastest growing F&B tech B2B companies in the fastest growing region in the world, servicing over 400 different brands from Malaysia, Singapore, Indonesia, Vietnam, and Denmark.

The team has extensive experience in building internet companies and has been part of building some of the largest
- commerce ventures in the Asia Pacific Region. Founded by the former MD of Foodpanda Singapore, the largest food delivery service in Singapore, and with shared experience ranging from Mc
Kinsey, Deloitte to Rocket Internet and a member of the founding team of Nova Founders Capital.

We’re looking for a customer advocate, someone who understands product onboarding with customers, loves our products, and enjoys
- solving. This is not a formal corporate role; we’re on a
- name basis. We seek someone with a “hustle” attitude, who is
- driven, comfortable with ambiguity, a
- starter, and has a sense of humor.

• Freelance Contractor
• We welcome fresh graduates or candidates with at least 1 year of experience in Customer Success
• Must have European citizenship or valid work visa
• Start Date: ASAP
• You will be the first point of contact and responsible for the
  - being of our restaurant partners (e. g. , ensure customer onboarding & training)
• Creating value for our restaurant partners by identifying, clarifying, and prioritizing partner needs, providing excellent customer service, and setting realistic expectations for the partnership
• Executing restaurant requests for changes on the platform (e. g. , update system profiles, resolve technical issues)
• Looking for new possibilities to increase revenues from existing customers (e. g. , upselling & renewal of customers)
• Work with our Media Partners to ensure our customers succeed with their marketing programs
• Develop targets and strategies with the Team Lead
• Work with our operations team to streamline processes
• Graduates or currently pursuing degrees in Business, Marketing, Economics, Psychology, Sales, Computer Science, or similar subjects
• You have great social skills and enjoy interacting with customers
• You have an entrepreneurial mindset and interest or experience in project management or entrepreneurship
• You are enthusiastic,
  - oriented, and have excellent organizational skills
• You have a strong work ethic and ability to work in a
  - paced environment
• You have a keen interest in the startup world, including developing people and improving company culture
• An opportunity to work with two internationally experienced entrepreneurs
• Insight into all relevant aspects of growing a company and the opportunity to build an impactful, international network
• Great working atmosphere with an international team from more than 10 different nationalities
• A dynamic and highly motivated team with flat hierarchies
• Challenging and diversified tasks with direct responsibility & ownership