Join our Talent Pool: Customer Service in Lisbon (French Speaker) Lisboa

Join our Talent Pool: Customer Service in Lisbon (French Speaker)
Lisboa
Lisboa, Lisboa, Portugal

Your responsibilities and impact as Customer Service Agent will be:

• Assisting customers with their requests by email, phone and live chat.
• Collecting and updating customer data.
• Providing product information to the customer (e. g. subscription, payment and technical requirements).
• Ensuring excellent customer satisfaction by responding in an appropriate and friendly manner.

Skills, qualifications and interests you need to succeed in this role:

• EU Citizenship or valid residency card
• Native level of French and a good level of English.
• Knowledge of the value and impact that a good customer experience can create.
• Having a strong interest in new technologies.
• Being an attentive listener, comfortable and skilful at communicating with people.
• Having a drive for excellence and professionalism.

What’s in it for you?

• A
  - term contract that is renewable every year.
• Working Hours: Full time (40h/week) and rotative shifts 
• Salary Conditions (*): You have 2 options: Including free accommodation (shared flat, all bills included): 1040€ gross/month. Excluding accommodation: 1240€ gross/month
• Relocation Package for International Candidates:
• Reimbursement of your initial flight expenses after 9 months.
• Airport
  - up.
• Yearly
  - way flight ticket back to your home country (within the EU).
• Help in paperwork, opening bank account, etc. upon your arrival.
• Extra Perks:
•  
• Private health insurance after 6 months of contract which is extra to the standard insurance
• Free Portuguese lessons, cooking classes, sports activities and social events organized by the company.
• Portuguese public holidays and 22 days of paid holidays.