Join L'Oréal As German Beauty Customer Advisor In Porto Porto

Join L'Oréal As German Beauty Customer Advisor In Porto
Porto
Porto, Porto, Portugal

Description

About the Company ? L'Oréal is the ultimate "Beauty Pure Player" – dedicated exclusively to beauty, for every kind of beauty. With over 110 years of unparalleled expertise, we possess a deep understanding of the desires and aspirations of consumers worldwide. Your Responsibilities Customer Contact: Communicate with customers via live chat, phone, emails, webforms, and social media. Request Management: Handle consumer requests related to information and complaints. Service Excellence: Provide precise and timely beauty and product advice. E-commerce Assistance: Address questions related to returns, deliveries, or refunds. Product Care Advice: Offer recommendations on products, alternatives, or specifics. Database Maintenance: Manage
- related inquiries (GDPR, unsubscribing from newsletters, data breaches). Health Report Registration: Document
- related conditions. Join us at Teleperformance Portugal and be part of a team dedicated to beauty and excellence!

Requirements

Your Profile Native German speaker with excellent communication skills
Proficient in English (at least B2 level: written, spoken, and read)Customer-oriented with strong
- solving skills
Empathetic and focused on customer satisfaction
Team player with good IT skills and competence in using reporting tools
Flexible and available to work in shifts
Preferred Qualifications:Experience in the cosmetics and luxury sector
Knowledge and experience with digital and social media
Previous experience in customer service

Offer

Benefits
Comprehensive Training
Work Schedule: 40 hours per week, Monday to Sunday, from 08:00 to 20:00. Holiday and Christmas Allowances: Equal to the base salary, paid as a monthly percentage on top of your salary. Meal Allowance: €7. 00 per day, provided by a debit card for tax exemption. Health Insurance: Available from the first day of the employment contract. Workplace: Porto. Compensation Package: €1, 284. 05 (with apartment benefit) or €1, 448. 55 (without apartment benefit)Contract Details: Initial 12-month term contract, extendable up to 24 months. Permanent employment after 2 years.

Conocimientos:Customer Service, Beauty Advisor, Customer Support