Java Application Support Lisboa

Java Application Support
Lisboa
Lisboa, Lisboa, Portugal

3 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

At KWAN, we don’t just offer jobs - we provide platforms for growth, harnessing your unique skills, passions, and professional background to place you in a project that lets your talents shine. But we don’t stop there: we provide continuous support throughout your career journey, collaborating and evolving together, constructing a brighter future one step at a time.

Currently, we are seeking an exceptional Java Application Support who thrives on complex challenges, and is ready to seize this fantastic opportunity.

Responsibilities:

1. Advanced Troubleshooting: Diagnose and resolve complex technical issues that L1 support cannot handle;
2. Incident Management: Manage and prioritize incidents, ensuring timely resolution and communication with stakeholders;
3. Escalation Handling: Escalate unresolved issues to L3 support or other specialized teams when necessary;
4. Knowledge Sharing: Document solutions and share knowledge with L1 support to improve overall efficiency;
5. Customer Interaction: Communicate with customers to understand their issues, provide updates, and ensure satisfaction;
6. Root Cause Analysis: Perform root cause analysis to prevent recurrence of issues.

Requirements:

1. A degree in Computer Science, Information Technology, or a related field is often preferred;
2. Previous experience in a similar role, particularly in transportation or tolling systems;
3. Experience with Linux OS, Java,
   - based applications, and SQL Databases;
4. Experience with troubleshooting hardware components such as cameras, sensors, and tolling equipment is a plus;
5. Knowledge of integrating various systems and ensuring they work seamlessly together;
6. Ability to analyze data from tolling systems to identify trends, issues, and opportunities for improvement;
7. Excellent communication skills,
   - solving, and proactive attitude;
8. Good level of written and technical English;
9. Availability for a model with 2 to 3 times per week in the office (Oeiras);
10. Availability to do preventive work 1 week per month.

Offer:

1. Empowering Work Culture: Immerse yourself in a supportive, safe, and respectful work environment where every voice matters;
2. Tailored Career Advancement: Leverage our comprehensive career development program, structured meticulously to fuel your professional growth;
3. Continuous Learning: Engage in a variety of tech meetups and webinars, designed to keep you at the forefront of the industry;
4. Community and Fun: Participate in exciting company events, from movie nights and trivia games to dinners and our annual summer gathering.

We believe in
- life integration and encourage
- building and networking.

Not sure yet? No problem! Reach out anyway, and let our team guide you through the best opportunities we have for you.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting