Japanese Support Specialist
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PTW is a boutique games services company powered by a global team of passionate,
- working, and ambitious gamers. For nearly three decades, PTW has expanded rapidly, now boasting 40 sites in 12 countries. Our family of companies, including SIDE, 1518, OR Esports, and Entalize, enables us to offer a comprehensive range of services from dialogue production and localization to art services and esports management.
We have been dedicated to perfecting the gaming experience for players worldwide, recognizing them as integral members of our community. Our commitment to providing
- leading solutions has allowed us to work on over 1, 500 titles across all genres and platforms, solidifying our reputation in the games industry.
We believe that great work is achieved by teams who love what they do. By leveraging the strength, creativity, and passion of our global workforce, we approach every solution with an
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- deck strategy - an approach that ensures that we consistently deliver innovative and effective solutions to our clients, helping them accelerate innovation across the globe.
We connect and bring fun to the world!
About the role
The Japanese Support Specialist is responsible for accurately translating emails, bugs, and project documents between Japanese and English to ensure clear communication with clients. They support direct communication with Japanese clients through calls and chats, maintaining clarity and cultural adherence. The role involves assisting leads and project managers by providing insights into Japanese business manners and language nuances, collaborating within the support team for seamless handovers, and acting as a cultural and language resource. Additionally, the specialist ensures proper tagging and archiving of communications and documents, and assists with language testing or translation tasks as needed.
Key Responsibilities
- Accurately translate emails, bugs and project documents between Japanese and English to ensure clear communication with clients.
- Support direct communication with Japanese clients over call and chats, ensuring clarity and adherence to cultural expectations.
- Assist leads and project managers by facilitating better understanding of Japanese business manners and language nuances.
- Collaborate within Japanese support team to facilitate easy handovers and mutual assistance among team members.
- Act as a cultural and language training resource for other team members.
- Ensure that all communications and documents are appropriately tagged and archived for future reference.
- Assist with language testing or translation tasks when necessary.
What we’re looking for?
- Language Skills: Fluent in Japanese and English with experience in professional translation.
- Cultural Knowledge: Strong understanding of Japanese business culture and etiquette, preferably with experience working in Japanese companies.
- Communication Skills: Excellent written and verbal communication abilities with attention to detail.
- Team Collaboration: Ability to work effectively as part of a team, especially in a remote or virtual setting.
- Technical Proficiency: Familiarity with project management tools such as JIRA and email management systems.
- Educational Background is a plus: Degree in languages, communication, business, or a related field is preferred.
- Candidates must have the Right To Work (Citizenship or a Working VISA) in Portugal.
What we offer:
- Competitive compensation package.
- €6 per working day in meal allowance.
- Opportunity to work on some of the biggest game clients, titles, projects, and tech in the world.
- Attractive remuneration, holidays, regular team competitions with great prizes; and inclusion into an extensive social calendar.
- A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability.
- Employee wellbeing program and progression opportunities.
- Learn as you work and be part of something real that changes the face of gaming - forever.
- Working with a global
- lingual workforce with superb training and promotion opportunities.
Working Condition:
- 8:00 to 17:00, Mondays through Fridays.
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