ITSM Development Expert Leça do Balio

ITSM Development Expert
Porto
Leça do Balio, Porto, Portugal

Generix Group is a leading Saa
S vendor specializing in Collaborative Supply Chain solutions that enable the seamless exchange of goods and data across the globe between suppliers and customers, all while responsibly managing their flows. Its platform of innovative digital services optimizes the management of physical flows by coordinating the entire supply process, from production to delivery, thanks to its WMS, TMS, RMS, and VMI solutions; as well as logical and financial flows by integrating the systems of all players in the chain, from order to payment, with its
- invoicing,
- reporting, EDI, P2P, and O2C solutions.

Generix Group creates a distinctive ecosystem designed to cater to its customers, ensuring
- notch performance and sustainability, connecting all global players in retail, industry and services, and fostering the transition toward greater digitalization and energy efficiency. With nearly 850 dedicated employees, Generix Group provides
-
- day support to over 4, 500 companies across more than 60 countries, processes over 500 million invoices, handles more than 40 million order lines each month, and manages 8 million EDI messages daily. Our clientele includes Danone, FM Logistic, Fnac-Darty, Essilor, and Ferrero.

Job Description

The ITSM Development Expert responsibilities are:

1. Develop and Customize Service
   Now Applications by creating and configuring Service
   Now applications and modules, including Incident, Problem, Change, Service Request, and Service Catalog.
2. Design and implement workflows, business rules, UI policies, and UI actions to automate processes and improve user experience.
3. Integrate Service
   Now with other systems and
   - party applications using APIs, web services, and other integration tools.
4. Provide ongoing support and maintenance for Service
   Now applications, troubleshoot issues, and implement enhancements.
5. Develop and maintain technical documentation.

Qualifications

1. Level 6/7 in Computer Science, Electronic or similar. Degree in Information Technology, Mathematics or similar will be a plus.
2. At least 2 years experience in Service
   Now Development.
3. Certifications such as: Service
   Now Certified Application Developer (CAD), Service
   Now Certified System Administrator (CSA) and ITIL Foundation are a plus.
4. Ability to work well in a team and sense of initiative.
5. Advanced level in French and Advanced/Intermediate level in English.

Additional Information

1. Hybrid Working Policy.
2. Attractive compensation package.
3. Excellent work conditions and environment (Centro Empresarial Lionesa).

Generix is committed to building an inclusive environment, in which diversity and equity are truly part of our culture, so all our positions are open to people with disabilities.