ITSM Analyst Leça do Balio

ITSM Analyst
Porto
Leça do Balio, Porto, Portugal

Generix Group is a leading Saa
S vendor specializing in Collaborative Supply Chain solutions that enable the seamless exchange of goods and data across the globe between suppliers and customers, all while responsibly managing their flows. Its platform of innovative digital services optimizes the management of physical flows, by coordinating the entire supply process, from production to delivery, thanks to its WMS, TMS, RMS and VMI solutions; as well as logical and financial flows, by integrating the systems of all players in the chain, from order to payment, with its
- invoicing,
- reporting, EDI, P2P and O2C solutions.

Generix Group creates a distinctive ecosystem designed to cater to its customers, ensuring
- notch performance and sustainability, connecting all global players in retail, industry and services, and fostering the transition toward greater digitalization and energy efficiency. With nearly 850 dedicated employees, Generix Group provides
-
- day support to over 4, 500 companies across more than 60 countries, processes over 500 million invoices, handles more than 40 million order lines each month, and manages 8 million EDI messages daily. Our clientele includes Danone, FM Logistic, Fnac-Darty, Essilor, and Ferrero.

Job Description

The Service Management Analyst responsibilities are:

1. Monitor and troubleshoot the performance of the Service
   Now environments (Dev, Test, and Production Instances). Conduct routine Service
   Now ITSM and Core platform health assessments, ensuring peak performance and availability. Provide assessment report to Platform Owner or Gov Stakeholder;
2. Manage user access, roles, and permissions;
3. Perform regular platform updates and patches, ensuring system stability and security compliance;
4. Act as a subject matter expert on Service
   Now platform capabilities, providing guidance and recommendations to stakeholders and Business teams (Front and backoffice teams);
5. Configure and maintain Service
   Now integrations with
   - party systems, ensuring data integrity and seamless communication;
6. Assist in the deployment and
   - deployment activities for Service
   Now projects, including configuration management, release planning, and validation testing;
7. Document
   - related configurations, customizations, and integrations, capturing lessons learned and best practices for future reference.

MAIN RESPONSIBILITIES

1. Perform the
   -
   - day administration of the Service
   Now platform;
2. Manage lifecycle upgrades, oversee the integration with new systems, and support end users;
3. Continuously evaluate emerging Service
   Now features;
4. Propose and implement enhancements aligned with organizational goals.

Qualifications

1. Level 4/5 in Computer Science, Electronic or similar. Degree in Information Technology, Mathematics or similar will be a plus;
2. At least 2 years experience in Service
   Now Platform Administration;
3. Certifications in Service
   Now System Administration and/or ITIL 4. 0 is a plus;
4. Ability to work well in a team and sense of initiative;
5. Advanced level in French and Advanced/Intermediate level in English.

Additional Information

1. Hybrid Working Policy;
2. Attractive compensation package;
3. Excellent work conditions and environment (Centro Empresarial Lionesa).

Generix is committed to building an inclusive environment, in which diversity and equity are truly part of our culture, so all our positions are open to people with disabilities.

Generix will process your personal data in the context of your application. You have the right to access, correct, delete and object to information about you. For this, please send your request to dpo@generixgroup.com. For more information, please see the Privacy Policy available at www.generixgroup.com.

For more information, please check our website: www.generixgroup.com/pt