Italian Workforce Manager - Lisbon - Portugal, Lisbon Lisboa

Italian Workforce Manager - Lisbon - Portugal, Lisbon
Lisboa
Lisboa, Lisboa, Portugal

Italian Workforce Manager - Lisbon - Portugal

Client:

Foundever

Location:

Lisbon, Portugal

Job Category:

Other

EU work permit required:

Yes

Job Reference:

e10fc96f82ab

Job Views:

8

Posted:

23. 01. 2025

Expiry Date:

09. 03. 2025

Job Description:

Workforce Manager Responsibilities:

1. Ensures delivery of key metrics, staffing budgets, training requirements, and performance metrics through optimization of resources.
2. Identifies and implements reports whenever needed.
3. Executes communication strategy for the executive leadership team by synthesizing quantifiable data into actionable recommendations in Business Reviews and Operational Meetings.
4. Increases efficiency by recommending staffing strategies that support the needs of a
   - skilled customer contact center.
5. Serves as a trusted partner and advisor to leadership teams.
6. Cooperates with training and operations to coordinate all required staffing for operations.
7. Manages workforce management system, related telephony, and processes in coordination with the rest of the team.
8. Ensures the WFM team’s completion of daily schedule operations, such as leave requests and call outs.
9. Devises scheduling enhancements and creates new business models.
10. Works together with the WFM Country Team.

Candidate Requirements:

1. Must hold EU citizenship or valid work permit for Portugal.
2. Be a local candidate or willing to relocate to Lisbon, Portugal.
3. Language requirements:
   • Italian: native speaker
   • English: excellent (C2)
4. University degree.
5. Experience in managing projects.
6. Experience in data analysis and presentation of business recommendations.
7. Experience in workforce management.
8. Experience in a call center is desirable.
9. Experience in technology industries is desirable.

Preferred Qualifications:

1. Native or proficient level of Italian (C2).
2. Proficient English level (C2 mandatory) written and spoken.
3. Any additional language is an asset.
4. Ability to lead and manage people.
5. Good organizational skills.
6. Effective responsibility and accountability.
7. Ability to solve problems and offer suggestions.
8. Ability to influence behavior.
9. Effective project management.
10. Ability to adhere to all organizational policies and procedures.
11. Customer Focus.

Education:

Master's degree in
- statistical or
- social disciplines.

Willingness to Relocate:

Yes

Willingness to Relocate Abroad:

Yes