Italian Team Manager - Lisbon, Portugal
Description
Come and work with us. We are looking for a talented and accomplished Italian Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job. Our client is one of the largest online travel agencies worldwide, with more than 20M customer. As a Team Manager in this project, your daily responsibilities will include:Communicate effectively and regularly with the working group, articulating different types of information (operational / management /etc)Solve problems, make decisions, analyze results and ensure compliance with deadlines and requirements associated with the project Work as a team, actively collaborating in the development of the advisors' activities
Continually review and monitor the work performance of all advisors, instigating appropriate corrective action, using performance management tools, to manage any shortfall
Undertake formal monthly/quarterly performance reviews
Provide clear direction and guidance to ensure consistent achievement of key performance metrics
Accurate and timely communication of any client issues to Operations Manager
Maintain an environment that supports the spirit of teamwork, where advisors are committed, loyal and take pride in working for the company
Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed. Understand and comply with all regulatory, fair trading, and competition rules and adhere to Health, Safety and Security responsibilities To succeed in the role, you will need to have:Native or proficient level of Italian (mandatory)Proficient level of English (C1 and above)A proficient second language will be a plus
Minimum of 6 months of call center experience preferably as Team Manager or product specialist
Evidence of effective interpersonal, coaching, and leadership skills Excellent telephone, keyboard, verbal and written communication skills Good numeric and verbal reasoning skills Effective time management
Ability to organize and prioritize, set priorities and
- task
Availability to work 100%
- site Santos, Lisbon - mandatory
Availability from Monday to Sunday from 7h- 23h shifts Knowledge/abilities
People-oriented
Sales skills
An element of gravitas
Experience with policy work
Early adopter of technology
Dependable, reliable, and able to perform duties with minimum supervision
Ability to interact positively with staff at all levels Education and experience
Bachelor's degree or directly related work experience
Previous relevant experience as Team Manager Benefits. Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)Growth opportunities through various development programs
Fun and engaging
- wide initiatives, including our Ever
Better wellness program
Job stability
Life-long skills and experience
Excellent work culture Go further with Foundever™ We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Apply today!
Conocimientos:Leadership, Italian, Sales
-
Porque procurar um emprego no Vagas.pt?
Newsletter de Emprego
Todos os dias oferecemos novas vagas de emprego. Pode escolher entre uma vasta gama de empregos: O nosso objectivo é oferecer a escolha mais vasta possível Receba novas ofertas por e-mail Ser o primeiro a responder a novas ofertas de emprego Todas as ofertas de emprego num só lugar (de empregadores, agências e outros portais de emprego) Todos os serviços para quem procura emprego são gratuitos Vamos ajudá-lo a encontrar um novo emprego