Italian Team Leader - Remote [241-001445-1] Lisboa

Italian Team Leader - Remote [241-001445-1]
Lisboa
Lisboa, Lisboa, Portugal

Exciting Opportunity Alert!

Ciao, Lisbon! Are you ready to spice up your career with a dash of Italian flair? We're on the lookout for an experienced Customer Service Team Leader, with sales superpowers and a flawless command of Italian and English to join our fantastic team.


Daily tasks:
- Management, support, organization and further development of the assigned team;
- Management of approximately 10 to 20 employees;
- Constant monitoring of team performance and achievement of annual objectives;
- Regular coaching / feedback of individual team members (motivation training) and guarantee of employee process know-how;
- Discussions on performance and objectives with each employee;
- Guarantee quality and quantity standards within the team;
- HR Responsibilities: time and Absence management, involvement in recruiting process.

Requirements:
Native or fluent Italia and English (mandatory).
At least 1 year of experience in team management and in a call center(mandatory)
Languages: French / English (mandatory)
A strong service mentality and customer orientation + Sales oriented
Excellent knowledge of PC- / MS-Office
Great motivation and determination
Strong initiative and implementation
Enthusiasm, team player and positive mindset



What we offer you:
Direct and permanent contract with the client.
Base salary + Meal Allowance
Language Bonus
Performance bonus
Attendance bonus
Flex-ben
Training with a fixed performance bonus
All equipment given
Health insurance with the 4th month of contract
Hybrid or 100% remote!!!

Schedule: Monday to Sunday (Rotative 8H shifts, between 7am to 21pm)
Entry date: immediate!