Italian-speaking Customer Service Expert Lisboa

Italian-speaking Customer Service Expert
Lisboa
Lisboa, Lisboa, Portugal

Italian-speaking Customer Service Expert

Workster partners with a leading BPO/outsourcing company who is seeking to hire Italian Customer Service Experts to join their Team in Lisbon.

Primary Responsibilities

• Respond promptly and professionally to customer inquiries and issues via phone and email.
• Provide accurate and detailed information about drone products, features, and specifications.
• Assist customers with product setup, troubleshooting, and usage guidance.
• Diagnose and resolve technical issues related to drones, remote controllers, software, and accessories.
• Process customer orders, returns, and exchanges.
• Track and update customers on the status of their orders.
• Stay informed about the latest drone models, software updates, and industry trends.
• Provide product recommendations based on customer needs and preferences.

Your Qualifications

• A very high level of Italian (spoken and written) (C1)
• A high level of English
• You are very well organized and have excellent interpersonal skills
• You can put yourself in our customers’ shoes, analyze their problems and offer them individual solutions
• You know how to work within a team, you are
  - going
• You adjust quickly to new environments, and you can follow procedures and deal with deadlines

The Offer

• Excellent base salary
• Great relocation package if needed with flight reimbursement and accommodation benefits
• Best-in-class people engagement activities and programs
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a
  - growth environment
• Employee Assistance Program – Free, confidential, and impartial guidance and support
• Employee Benefits Club – a wide range of exclusive perks and rewards as a valued member of our organization
• Option to
  - up for Discounted Private Health Insurance
• Performance Bonus + End of Contract Bonus
• And many others!

Apply & Shine

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Let's Connect

Congratulations! We'd love to get to know you better. If your profile matches our openings, you can expect a contact from us within 48 hours to explore your experiences and aspirations.

Connect with the Employer

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You're In! Welcome Aboard

Congratulations, you've got the job! We'll guide you through onboarding and potential relocation for a smooth start. This process aims to make the journey to your new career professional, engaging, and focused on finding the right match for you.