Italian-Speaking Customer Advisor (€2500,- Welcome Bonus)
Description
Embrace the future!Recently, we have seen streaming companies and web sites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the
- loved video streaming website in the world. You will be part of a multicultural team based in Lisbon, where you will provide outstanding
- channel support to users of the service. You can see the details below and we would be happy to address any questions you might have. Responsibilities
You will be answering to the customers queries via phone,
- mail or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunch
Provide general and technical support to customers who use any of our client's paid products
Escalate complex problems according to defined procedures
Requirements
At least 12 months of direct customer service experience preferred but not a
- have
Good communication skills, both verbal and oral
Excellent native level written and spoken communication skills in Italian + good knowledge of English
Proactive attitude and strong
- spirit
Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an
- changing organism
Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case
Openness to work flexible hours as required (may include evenings, weekends and/or holidays) / Shifts: 8AM to 8M / Monday to Sunday
Offer
Relocation support*Attractive salary model (base salary plus language bonus, transportation bonus and performance bonus)Plus Meal Allowance (€7. 63 net daily)New office space in a fantastic location in Lisbon (near the beach)Professional career and development opportunities
Pleasant and inspiring working atmosphere
Emerging global company with an impeccable reputation
Free fruit, coffee, tea and water and much more
Free shuttle service€2500, - for starters having to relocate outside of Portugal, €1250, - for relocation inside of Portugal Multilingual Jobs Worldwide We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more. Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.
Conocimientos:Content Moderation, Analytical Skills, Italian Native Speaker
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