Italian-speaking Client Relations Coordinator (Malta-based) Amadora

Italian-speaking Client Relations Coordinator (Malta-based)
Amadora
Amadora, Lisboa, Portugal

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Italian-speaking Client Relations Coordinator (Malta-based), Amadora

Client:

CBT

Location:

Malta (Local candidates only)

Job Category:

Other

EU work permit required:

Yes

Job Reference:

a5e66f6eb4df

Job Views:

3

Posted:

02. 04. 2025

Expiry Date:

17. 05. 2025

Job Description:

Job Title: Italian-speaking Client Relations Coordinator (Malta-based)

Job Type: Full-time

Salary: Competitive salary + benefits

About the Company: We are a renowned global company that values strong relationships with our clients. We are seeking a dedicated and skilled Italian-speaking Client Relations Coordinator to join our team in Malta. If you are passionate about building and maintaining client relationships while providing
- tier service, this opportunity is perfect for you.

Key Responsibilities:

1. Act as the primary point of contact for Italian-speaking clients, ensuring clear, professional, and timely communication.
2. Build and nurture
   - term relationships with clients, understanding their needs and ensuring high levels of satisfaction.
3. Coordinate with internal teams to deliver tailored solutions for clients, addressing inquiries, issues, and requests.
4. Assist in onboarding new clients, ensuring a smooth and seamless experience.
5. Handle client feedback, concerns, and escalations with a
   - oriented approach.
6. Monitor client accounts and proactively address any issues or areas of improvement.
7. Ensure that all client interactions are accurately documented in the CRM system for effective
   - up.
8. Prepare reports and provide updates to clients as needed, ensuring they are informed and satisfied with our services.
9. Collaborate with other departments to ensure that client needs are met and expectations exceeded.
10. Contribute ideas to improve client relations processes and enhance the overall client experience.

Requirements:

1. Fluent in Italian (both written and spoken); proficiency in English is required.
2. Previous experience in a client relations, account management, or customer support role is a plus.
3. Excellent communication and interpersonal skills, with the ability to build rapport and manage client expectations effectively.
4. Strong
   - solving skills and a proactive approach to addressing client needs.
5. Ability to work independently and as part of a team, managing multiple tasks effectively.
6. Detail-oriented with strong organizational and
   - management skills.
7. A
   - first mentality with a passion for delivering exceptional service.
8. Ability to thrive in a
   - paced, dynamic environment.