Italian Planner - Lisbon - Portugal Lisboa

Italian Planner - Lisbon - Portugal
Lisboa
Lisboa, Lisboa, Portugal

col-wide
Job Description:

Posizione

We are looking for an Italian Planner to create future demand (requirements) and ensure there is adequate supply (staffing) to meet the same.

As a WFM Planner your daily responsibilities will include:

Capacity Plan: Review of the Capacity Plan sent monthly by the client.

Plan accordingly to meet the necessary FTE & Production Hours. Weekly review to ensure all assumptions are taken in to account in order to meet the production hours accuracy.

Recruitment/Hiring Plan: Work closely with recruitment and Operations in order to develop and plan all the recruitment needs until Eo
Y.

Shrinkage: Plan of Internal and External shrinkage by reviewing %s Wo
W so we can meet the targets for production and productive hours.

Training Plan: Constant communication with the training department as we're looking into creating new hire classes or inside movements such as upskills.

Business Reviews with the client: WBR and MBR with the client to review all WFM results.

Absenteeism & Attrition: Ownership of Absenteeism and Attrition in terms of results and projections, while working with the Operations as they are accountable.

Scheduling Manager: Managing the Scheduling team by having weekly 121 and giving any necessary support to the team. Weekly Scheduling calls with the client to review

Interval Staffing results and look ahead in terms of forecasting.

Caratteristiche del candidato

Requisiti tecnici e conoscenze informatiche
Advanced level of MS Excel (including advanced formulas) and also Word, Power
Point and Outlook.

SQL/VBA macros an asset

Experience with IEX, CMS, Avaya, IEX is an asset

Hybrid Working Model – Santos, Lisbon
Lingue straniere
E' richiesta la conoscenza delle seguenti lingue
Italiano: madrelingua

Inglese: ottimo (C2)

Esperienze lavorative precedenti
Ideally higher or University education with a technical background (mathematical or statistical course desirable)

Experience in managing projects

Experience in the analysis of data and presentation of business recommendations.

Experience in Workforce management

Experience of work in a call center is desirable.

Experience in the technology industries is desirable. Titoli preferenziali
Native or proficient Italian (mandatory)

Advanced level of English (at least C1) both verbal and written

Other European language will be a plus

Specific Requirements (when necessary):

Availability to travel

Out-of-hours support
Titolo di studio
Laurea (primo livello)Area
- statistico, politico-sociale
Classe di laurea
Scienze dell'amministrazione e dell'organizzazione (L-16, 19)

Scienze dell'economia e della gestione aziendale (L-18, 17)Disponibilità al trasferimento
SìDisponibilità trasferimento all'estero
Sì