Italian Operations Customer Expert Lisboa

Italian Operations Customer Expert
Lisboa
Lisboa, Portugal

Job Title: Operations Customer Expert

Overview:

We are seeking a dedicated Operations Customer Expert I to join a dynamic multilingual team. This role is centered on supporting travelers, primarily in the Italian market, and providing effective solutions related to reservations and travel arrangements. The ideal candidate is
- focused, proactive, and capable of managing complex requests with a positive mindset.

Key Responsibilities

1. Customer Solutions: Serve as a reliable point of contact for customers, assisting with issues related to reservations, including changes, cancellations, or complaints.
2. Conflict Resolution: Handle urgent and unforeseen issues promptly to minimize customer disruption and ensure satisfaction.
3. Collaboration: Partner with suppliers, hotels, and other stakeholders to negotiate and resolve complex requests.
4. Communication: Foster efficient, professional relationships with customers through phone and email, primarily in Italian and occasionally in English.
5. Continuous Improvement: Actively seek opportunities to improve customer service quality and contribute to team success.

Training and Development

1. Training Program:
   1. Duration: 20 working days (8 hours/day).
   2. Content: Team integration, system training, product knowledge, and customer management techniques.
2. Compensation: Fully compensated training period without social security charges. Employment contract signing follows successful training completion.

Working Conditions

1. Work Schedule: 40 hours per week on rotational shifts, Monday to Sunday (08:00 - 20:00).
2. Public Holidays: Work on holidays is compensated via additional days off.
3. Vacation: Proportional vacation allowance in the first year, up to 20 days annually.
4. Bonuses: Includes holiday and Christmas bonuses equivalent to the base salary.
5. Location: Based in Lisbon, Portugal, at a modern and collaborative office space.

Salary & Benefits

1. Base Salary: 768 per month.
2. Total Compensation Package: Approximately 1250 (inclusive of allowances and benefits).
3. Health Insurance: Coverage begins on the first day of employment.
4. Meal Allowance: Provided via a debit card.

Additional Perks

1. Relocation Support: Company-rented, fully furnished apartments available for employees relocating over 100km from the workplace.
2. Trial Period: A
   - month trial period is in effect
   - contract signing. Performance during this period determines
   - term employment.