Italian Operations Customer Expert Lisboa

Italian Operations Customer Expert
Lisboa
Lisboa, Lisboa, Portugal

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Italian Operations Customer Expert, Lisboa

Client:

Cbtalents

Location:

Lisboa, Portugal

Job Category:

Other

-$0-0/monthly

EU work permit required:

Yes

Job Views:

7

Posted:

09. 02. 2025

Expiry Date:

26. 03. 2025

Job Description:

Job Title: Operations Customer Expert I

Location: Lisbon, Portugal

Position Overview:

We are seeking a motivated Operations Customer Expert I to join our team in Lisbon. In this role, you will provide exceptional customer support over the phone, addressing a variety of inquiries and technical issues related to telecommunication services. Your fluency in Italian and customer service skills will help in fostering strong relationships with our valued customers.

Key Responsibilities:

1. Handle inbound customer calls with professionalism and friendliness.
2. Assist customers with issues related to devices, subscriptions, and billing.
3. Deliver personalized and empathetic customer service to ensure high satisfaction.
4. Identify and promote relevant products and services to enhance customer engagement.
5. Accurately document customer interactions and feedback for continuous improvement.

Qualifications:

1. Fluency in Italian (written and spoken) is mandatory.
2. Previous customer service experience is preferred.
3. Excellent communication and interpersonal skills.
4. Energetic, proactive, and
   - oriented approach.
5. Capability to work effectively in a
   - paced environment.

Training and Development:

1. Duration: 15 working days of comprehensive training covering product knowledge and customer management.
2. Compensation: Proportional to successful completion of the training program.

Compensation and Benefits:

1. Monthly Gross Compensation: Approximately 1, 251. 83, which includes:
   • Base Salary: 768
   • Christmas Allowance: 64
   • Holiday Allowance: 64
   • Meal Allowance: 154
2. Additional Benefits:
   • Health insurance starting from the first day of employment.
   • Meal allowance provided via a
     - exempt debit card.
   • Accommodation support for employees residing more than 100 km from the workplace, covering the first 14 months.
   • Adherence to Portuguese public holidays with compensatory days off if needed.
   • Vacation entitlement up to 22 days after the first year.

Work Schedule:

1. 40 hours per week on a rotational shift basis.
2. Workdays include Monday to Sunday, within operating hours of 06:00 to 22:00.

Join a supportive and
- oriented team in a centrally located office in Lisbon. This role offers the opportunity to engage with a diverse customer base and make a significant impact on their experiences.

Application Process:

If you are passionate about customer service and fluent in Italian, we would love to hear from you! Please submit your resume and a cover letter highlighting your relevant experience and language skills.