Italian Customer Support Specialist In Lisbon Lisboa

Italian Customer Support Specialist In Lisbon
Lisboa
Lisboa, Lisboa, Portugal

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Job Description:

Take Your Career to the Next Level!

We're on the lookout for a passionate
Customer Support Specialistto join our dynamic and
- thinking team. If you're flexible, personable, and thrive in a
- paced setting, this role is perfect for you!

Role Overview:

As a
Customer Support Specialist, you'll handle client interactions across phone, chat, email, and social media, resolving account, technical, and financial inquiries. Your contributions will enhance customer satisfaction and drive continuous improvement in our processes.

Key Responsibilities:

Provide outstanding support across multiple channels: phone, chat, email, and social media

Address account setup, verification, login issues, financial inquiries, and technical problems

Act as a reliable advisor, especially for clients in the sports industry

Respond quickly to customer questions, concerns, and feedback

Build strong relationships with clients through clear and effective communication

Maintain high service standards while following company guidelines

Suggest process improvements to elevate the customer experience

Requirements:

Fluent in Italian (C2 level)

Fluent in English (B2 level)

EU Citizenship or Portuguese Residency Card

0-1 year experience in customer support

Strong leadership, analytical, and communication skills

Eagerness to learn and grow

Why Join Us:

Attractive Salary:Competitive compensation that values your skills

Performance Bonus:Recognizing your achievements

Meal Allowance:Covering your daily meals

Transportation Support:Assisting with commuting costs

Health & Life Insurance:Comprehensive protection for your
- being

Onsite Work:Engage and grow in a collaborative office environment

Ready to take the next step in your customer support journey? Apply today—we can't wait to meet you!