Italian Customer Support - Braga Braga

Italian Customer Support - Braga
Braga
Braga, Portugal

Your future is Fujitsu

At Fujitsu, our focus on
- centric innovation is impacting the way the world transforms to a digital future. We see it on a global and local scale and we know that the power of innovation and human connection can create a more trusting, sustainable and responsible world for all. We are looking to grow our team with committed people to work in a challenging, but extremely rewarding environment using the latest technology to offer groundbreaking solutions to everyday problems for our customers. This is your world and your opportunity to shape it for the better.

Shape your world

We are looking for candidates passionate about technology and innovation,
- oriented, with the ability to
- task and with great organizational, communication and interpersonal skills.

Join a multicultural, dynamic and enthusiastic team of over 2000 colleagues from all over the world!

Role Purpose

To provide a single point of contact for users, dealing with the management of both routine and
- routine incidents, problems, and requests. Provision of 1st line support for incidents.

Key Accountabilities

1. Technical Capability: Works under supervision, supporting standard technical queries related to a single product/small set of products (e. g. Microsoft products, operating system, basic networking, PCs).
2. Problem Solving: Takes ownership for listening to and understanding basic customer problems, asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and escalates so they can be resolved.
3. Service Level: Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.
4. Team Working: Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.
5. Personal Development: Takes ownership of own development and has a development plan in place.
6. Business Awareness: Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a
   - class service.
7. Process: Documents actions taken in resolving routine customer inquiries ensuring established processes/systems are followed.

At Fujitsu, you will enjoy:

• Competitive salary and bonuses.
• Remote Working Available.
• Employment with the possibility of a permanent contract.
• Life insurance and private health insurance extensive to family members for free and since the first day of employment.
• Work-life balance with
  - time/full-time schedules available and 25 annual leave days.
• International career in a dynamic and enthusiastic environment.
• Training and internal career progression plan upon hiring.
• Several discounts available with our partners.
• Great Facilities at Central locations well served by public transportation, bicycle access, and services.
• If you are moving to Portugal, we also offer the support of our Welcome Buddy to help you settle in.
• An IKEA voucher to help you build your own home office.
• …and much more!