Italian Customer Care Specialist - Streaming Platform - Remote In Portugal Coimbra

Italian Customer Care Specialist - Streaming Platform - Remote In Portugal
Coimbra
Coimbra, Coimbra District, Portugal

Are you passionate about delivering exceptional customer experiences? Do you love streaming platforms and enjoy solving customer queries? Join our client's team as an Italian-Speaking Customer Service Representative and support a leading streaming channel!

Start Date : February 6, 2025

Location : Remote from Portugal

Full-time, 40 hours a week, 8 hours a day

Work Schedule :

• Monday to Sunday : 7 a. m. - 9 p. m. (365 days / year)
• Days Off : 2 rotational days per week

Your Responsibilities :

1. Provide outstanding customer support for subscribers of a popular streaming platform.
2. Assist with inquiries related to subscriptions, account management, and technical issues.
3. Ensure a seamless and positive customer experience through professional communication.
4. Collaborate with the team to identify and resolve challenges.

What We're Looking For :

1. Fluency in Italian (spoken and written) and a good command of English, spoken and written (B2).
2. Strong communication and interpersonal skills.
3. Tech-savviness and the ability to learn new tools quickly.
4. Availability to work on a rotational schedule, including weekends and holidays.
5. Already residing in Portugal (no relocation is offered for this role).
6. EU member state passport OR a valid residence permit for Portugal OR a job seeker visa OR an expression of interest (a MUST).