Italian Customer Advisor(Relocation Bonus) Lisboa

Italian Customer Advisor(Relocation Bonus)
Lisboa
Lisboa, Lisboa, Portugal

Job Title: Italian Customer Service Advisor (Entry Level)

Location: Lisbon, Portugal

Are you passionate about customer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.

Your mission as a customer support agent is to support their activities by offering the best quality service to their customers while working with prestigious worldwide brands.

Your Role as a Customer Support Agent:

1. Answer inbound calls and customer inquiries;
2. Provide support and direction to customers and resolve customer service issues in a timely and empathetic manner;
3. Maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database;
4. Troubleshoot using open questions, support documents, and system training;
5. Offer recommendations to common problems or frequently asked questions.

Requirements:

1. EU Citizen or Work Permit;
2. Fluency in Italian (C1/C2 Level or Native);
3. Good knowledge of English (B2 level);
4. Good computer skills;
5. Excellent communication skills;
6. Team spirit and flexibility.

Benefits:

1. Private health insurance coverage;
2. Daily Meal Allowance;
3. Monthly performance bonus;
4. Flexible working hours to promote
   - life balance;
5. Opportunities for professional development and career advancement;
6. Friendly and collaborative work environment.

How to Apply: If you are a highly motivated individual with excellent language skills and a passion for customer service, we'd love to hear from you! Please submit your resume and cover letter to konstantinos. adamopoulos@cbtalents. org.