Italian Customer Advisor for Video Game Brand - Portugal (Remote) Lisboa

Italian Customer Advisor for Video Game Brand - Portugal (Remote)
Lisboa
Lisboa, Lisboa, Portugal

Lisboa, Portugal, PT

Come and work with us.

Do you want to be part of a team whose motto is Play Has No Limits?

Are you Italian native or fluent with strong English communication skills?

Looking to make your career in a multicultural environment?

So we have the perfect opportunity for you!

Your future project: join our Italian Customer Support team.

Our client is a world market leader gaming brand of home video game consoles and production company.

As a customer service specialist in this project, your daily responsibilities will include:

1. Respond efficiently and effectively to all customers’ enquiries within given timescales
2. Develop and maintain a full technical knowledge of the client’s products and services
3. Deal with all correspondence as requested/required
4. Accurately log all calls in line with procedures
5. Responsibly maintain and update all
   - related administrative forms
6. Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have:

1. Proficient level of Italian (C1)
2. Intermediate level of English (B1)
3. Previous experience in Customer Service preferred
4. Impeccable communication skills
5. A calm, cool and
   - headed attitude in every situation
6. Excellent
   - organizing skills
7. A proactive approach and willingness to work on own initiative
8. Ability to work under pressure, in order to achieve deadlines and KPI’s
9. Ability to adapt to a continuously changing environment and procedures
10. Knowledge of Microsoft Office Pack (Word, Excel)
11. High-speed internet access and appropriate conditions for remote work
12. Must hold EU citizenship or valid work permit
13. Be a local candidate or willing to relocate to Portugal

Benefits.

1. Signing bonus
2. Relocation package
3. Competitive wages
4. Paid professional training
5. Employee discounts
6. Private healthcare & dental insurance (after six months of employment)
7. Growth opportunities through various development programs
8. Fun and engaging
   - wide initiatives, including our Ever
   Better wellness program
9. Job stability
10. Life-long skills and experience
11. Excellent work culture

Go further with Foundever

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!

Watch this video to get a sneak peek of the job in action