(Italian) Customer Advisor for Streaming Platform Oeiras

(Italian) Customer Advisor for Streaming Platform
Oeiras
Oeiras, Distrito de Lisboa, Portugal

(Italian) Customer Advisor for Streaming Platform

Job Openings: (Italian) Customer Advisor for Streaming Platform

About the job

Type of position:

Full-time position

Key languages:

Fluent level of Italian

Proficiency in English

Sector:

Customer Service / Technical support

About our Client:

Do you thrive in a
- paced environment and enjoy helping people? If you are eager to take challenges and be a part of a leading global outsourcing company, this opportunity might be perfect for you!

This Streaming Platform is dedicated to offering a wide range of movies, TV shows, and original content. Within this project, you will have the opportunity to contribute to delivering exceptional entertainment experiences to subscribers worldwide! As a Customer Advisor, you will be the first point of contact for the subscribers, providing timely assistance and resolving inquiries to ensure a seamless streaming experience.

The Offer:

• Respond promptly and professionally to customer inquiries and issues via email, social media, chat, and phone.
• Assist customers with billing inquiries, subscription management, and account troubleshooting.
• Provide technical support for streaming devices, applications, and platform features.
• Educate customers on product features, content offerings, and subscription options.
• Document customer interactions and escalate complex issues to appropriate teams for resolution.
• Proactively identify opportunities to improve the customer experience and streamline support processes.

Requirements:

• Previous experience in a customer service or support role, preferably in a digital media or technology company.
• Excellent communication skills, both written and verbal, with the ability to articulate technical concepts in a clear and understandable manner.
• Strong
  - solving skills and the ability to troubleshoot technical issues independently.
• Empathetic and patient demeanor with a
  - centric approach to service delivery.
• Proficiency with computer systems, streaming devices, and digital platforms.
• Ability to multitask and prioritize tasks in a
  - paced environment.
• Flexibility to work in shifts, including evenings, weekends, and holidays, as needed.

The Process:

1. Submit your application and don’t forget to send an updated CV.
2. Get a call by our Recruitment Specialist.
3. Start your interview process.
4. Get selected.
5. Start your journey!