Italian Customer Advisor for a Concierge company (Night Shift) - Lisbon, Portugal Lisboa

Italian Customer Advisor for a Concierge company (Night Shift) - Lisbon, Portugal
Lisboa
Lisboa, Lisboa, Portugal

Do you want to work with a worldwide leader in concierge and loyalty services company?

Are you Italian native or fluent with strong English communication skills?

Looking to make your career in a multicultural environment in sunny and happy Lisbon?

So we have the perfect opportunity for you!

Your future project: join our Italian Customer Support team.

Our client is a premier global luxury concierge service that specializes in working with
-
- worth clientele in all markets within the luxury sector (travel, dining, events, etc. ).

As a customer service specialist in this project, your daily responsibilities will include:

• Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.
• Customer relationship management and digitized processing of clients focused on services such as: traveling (pre-departure travel, personal assistance, medical travel emergency), lifestyle and personal services, special occasions, referrals & appointment setting, card program information & benefit enrollments, others.
• Perform inbound/outbound calls and written communication within guidelines/goals established by the client and contact center management.
• Complete daily tasks as allocated in an efficient and timely manner.
• Maintain accuracy and security of customer information on the database.
• Identify and escalate issues appropriately.
• Compose thoughtful and accurate messages or customize prepared responses to customer emails.
• Research information and solve problems using available resources.
• Monitor and control numerous concurrent tasks in tandem.
• Proactively and independently work to meet targets and goals.

To succeed in the role, you will need to have:

• Ability to work the night shift (12:00 AM to 8:00 AM)
• Native or proficient level of Italian (C2)
• Advanced level of English (at least C1) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills.
• Customer-oriented, willingness to provide personalized care.
• Attention to detail and quality of service: thoroughness, precision, reliability.
• People-oriented,
  - added interpersonal skills.
• Use of Office and CRM tools.
• Ability to interact positively with peers and supervisors.
• A hybrid working model that requires some
  - site training, after which there will be the option to work from home.
• Be a local candidate or willing to relocate to sunny Lisbon, Portugal.

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