Italian Client Advisor In Sunny Lisbon - Housing Included Lisboa

Italian Client Advisor In Sunny Lisbon - Housing Included
Lisboa
Lisboa, Lisboa, Portugal

Description

Workster partners with a leading BPO company who is seeking to increase their Italian-speaking Team of Customer Service Advisors for a leading in home appliances that are based on deep consumer insight and developed in close collaboration with professional users. You will work based out of their city centre office in Lisbon. Your Role
All product development in the Group is based on
- depth consumer insight – by performing an extensive number of interviews and home visits, the company acquires understanding of consumer needs and behaviour in the use of various household appliances. Based on this information, they develop solutions that simplify the everyday lives of consumers. Giving customers a correct, polite, and friendly reception according to relevant Quality Guidelines and quality KPIs
Providing consumers with most appropriate information and correct solution, aligned with customer query and according to Buyer's procedures and processes
Adding sales whenever possible, suiting both the company and customer needs
Operate and drive continuous improvements in all aspects of operations
Represent the brand with maximum professionalism and politeness

Requirements

You have a very good command of spoken Italian (level C1);Intermediate English (at least level B2);Experience in a contact centre or customer facing role is beneficial;Availability to work rotating shifts, including evenings – 07h-19h Monday – Saturday, 40h per week
You can adapt quickly to changes in products, process and technology;Have proven track record of excellent attendance and
- keeping;Have good computer literacy.

Offer

Competitive base salary
Relocation package in case you are not based in Lisbon, with permanent accomodation provided
Good performance bonus and other benefits
Best-in-class people engagement activities and programs
Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a
- growth environment
Employee Assistance Program – Free, confidential, and impartial guidance and support
Employee Benefits Club – a wide range of exclusive perks and rewards as a valued member of our organization
Option to
- up for Discounted Private Health Insurance
Performance Bonus + End of Contract Bonus
And many others!

Conocimientos:Problem-Solving And Interpersonal Abilities, Empathy, Customer Service