IT System Engineer - User Account Management & Client Support (all genders) Lisboa

IT System Engineer - User Account Management & Client Support (all genders)
Lisboa
Lisboa, Lisboa, Portugal

IT System Engineer - User Account Management & Client Support (all genders)

Challenge the Impossible

About Beyond Gravity

Headquartered in Zurich, Switzerland, Beyond Gravity is not your typical space company. We're a unique blend of agility, speed, and innovation, fusing a
- up mindset with decades of industry expertise and a track record of 100% mission success. Our dynamic team of over 1800 professionals, spread across 14 locations in seven countries, is dedicated to pushing the boundaries of what is technically feasible. We're not just building crucial products for the satellites and launchers industry, we’re helping to improve life on earth.

Your crew

You‘ll join a dynamic team, where your role will involve ensuring smooth logistics, efficient production, and timely delivery of our
- notch products. We are currently in an exciting transformation where we are growing a Tech Hub in Portugal. Together, we are a diverse team with different backgrounds and personalities, but we are all connected.

We are seeking a highly motivated IT System Engineer with a strong focus on user account management, client support, and the administration of IT systems. This role will involve managing the full lifecycle of user accounts, from creation and modification to deactivation, along with supporting client systems (hardware, software, operating systems) across the organization. The ideal candidate will be responsible for ensuring users have the necessary access to IT systems while maintaining efficiency and compliance with corporate policies. Additionally, you will support processes like Service
Now ticket management, client operating system updates, printer management, and meeting room equipment management to ensure smooth
-
- day IT operations.

Your Mission

1. User Account Creation, Modification, and Deactivation:
   
   - Oversee the full user account lifecycle, ensuring proper account creation, updates, and deactivation in systems like Active Directory (AD) or other identity management platforms.
   
   - Work closely with HR and other departments to onboard new employees, ensuring timely creation of user accounts and access to required IT resources (e. g. , email, shared drives, applications).
   
   - Perform regular account audits to ensure compliance with company security policies and manage access permissions as needed.
   
   - Handle password resets, role changes, and other modifications to user accounts as required.
2. Service
   Now Ticket Management:
   
   - Manage and resolve user support requests (service tickets) through the Service
   Now platform, ensuring quick and efficient solutions for
   - related issues (e. g. , login issues, system access).
   
   - Classify, prioritize, and escalate tickets as necessary to ensure timely resolution.
   
   - Monitor and ensure SLAs (Service Level Agreements) are met for user account requests and IT system issues.
3. Client Systems Support:
   
   - Provide technical support for client devices, including desktops, laptops, and mobile devices, ensuring they are fully operational and compliant with organizational standards.
   
   - Install, configure, and troubleshoot client operating systems (Windows, mac
   OS, etc. ) to ensure smooth user experiences.
   
   - Ensure timely installation of OS updates, security patches, and software updates to maintain system security and performance.
4. Printer and Peripheral Management:
   
   - Manage and maintain networked printers and other peripherals (e. g. , scanners, projectors) ensuring they are properly configured and functioning.
   
   - Provide
   - user support for printer issues, including connectivity problems, configuration errors, or hardware failures.
   
   - Maintain records of printer usage and deploy necessary changes or upgrades to meet office requirements.
5. Meeting Room Equipment Management:
   
   - Ensure that meeting rooms are equipped with functional AV systems, video conferencing tools, and presentation systems.
   
   - Handle troubleshooting and maintenance of meeting room equipment to ensure seamless operation during meetings and conferences.
   
   - Manage the scheduling and booking of meeting rooms, ensuring that resources are available and properly configured for user needs.
6. Collaboration and Support:
   
   - Collaborate with other IT teams to provide a holistic approach to user support, ensuring that all IT systems and applications function optimally for end users.
   
   - Offer ongoing technical guidance to users, helping them solve issues related to system access, software, and hardware.
   
   - Assist with IT onboarding and offboarding processes, ensuring that all devices are properly configured and user accounts are appropriately set up or deactivated.
7. Process Optimization and Documentation:
   
   - Continuously evaluate user account creation processes, recommending improvements to increase efficiency and reduce delays.
   
   - Develop and maintain user account management documentation, ensuring that it is
   -
   - date and accessible for internal teams.
   
   - Assist in creating training materials for users and IT teams on account management procedures, software usage, and troubleshooting steps.
8. Compliance and Security:
   
   - Ensure user accounts and IT systems adhere to internal security policies and compliance standards.
   
   - Conduct regular security reviews for user accounts, ensuring proper access control and authorization levels.
   
   - Monitor user activity to identify potential security risks or breaches related to accounts and permissions.

Your Story:

Required Skills and Experience:

• Strong experience in user account management within systems like Active Directory and other identity management platforms.

• Experience with Service
Now for managing and resolving user support requests, as well as tracking service performance.

• In-depth knowledge of client operating systems (primarily Windows and mac
OS) and experience in OS installation, updates, and troubleshooting.

• Ability to manage printers and peripherals, with strong troubleshooting skills for
- related issues.

• Familiarity with meeting room equipment (AV systems, video conferencing tools) and management of related infrastructure.

• Strong customer service skills, with a focus on providing timely,
- friendly solutions for IT-related issues.

• Experience working in a
- oriented environment, ensuring SLAs and support expectations are consistently met.

Preferred Qualifications:

• Experience with Mobile Device Management (MDM) solutions for managing mobile devices in a corporate environment.

• Knowledge of ITIL or similar service management frameworks.

• Familiarity with networking protocols (e. g. , TCP/IP, DNS, DHCP) and the integration of client devices into networked environments.

• Knowledge of security best practices and experience working with security policies for user accounts and system access.

• Certification in Microsoft Certified Solutions Associate (MCSA) or similar certifications.

Soft Skills:

• Excellent communication skills for interacting with both technical teams and
- users.

• Strong
- solving abilities and attention to detail, particularly when troubleshooting system access or device issues.

• Ability to work independently and manage multiple priorities simultaneously.

• Strong teamwork and collaboration skills, working across departments to support IT operations.

• Proactive attitude, taking initiative to identify and address potential user account or client system issues before they affect productivity.

Why Beyond Gravity?

You will be a part of an engaged team with the ambition to innovate space! You will work in a growing
- tech company with career opportunities within the location or internationally. In Lisbon we have a
-
- earth culture, experienced and competent employees and a versatile management team. We offer a hybrid work situation and flexible hours to match your rhythm. We have moved to our
- new office. We have a canteen, free parking spots in our garage and great access to our office either by car or public transports. We have a competitive salary, meal allowance, health insurance and much more.

Are you ready for
- off?

Our core values - Passionate, Together, and Curious - transform challenges into opportunities. Embark on a journey to transcend the ordinary with us. Propel your career to new heights by applying before 07/07/2025. We‘re actively reviewing candidates and will promptly select the ideal fit for our team.

For questions regarding the position, please contact: Michele Vese | michele. vese@beyondgravity.com

For questions regarding the recruitment process, please contact: Mari Vargas | mari. vargas@beyondgravity.com

Beyond Gravity is proud to be an Equal Opportunity Employer. We welcome and encourage applications from all qualified individuals, regardless of race, color, religion, sex, gender, national origin, disability, protected veteran status, or any other legally protected categories.

Applications by
- mail cannot be considered. We do not accept dossiers from recruitment agencies for this position.

Location: Lisbon, PT

Job Experience Level: Professionals