IT Support Technician Lisboa

IT Support Technician
Lisboa
Lisboa, Portugal

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Responsibilities:

• Diagnose and resolve software, hardware, and basic networking issues.
• Document solutions and technical knowledge in manuals and notes.
• Configure and install computers across Mac
  OS, Windows, and Linux.
• Maintain IT infrastructure and commonly used local and cloud applications.
• Provide technical support via email, phone, chat, and
  - person across all offices.
• Ensure proper issue tracking using Miniclip’s internal ticketing system.
• Manage IT inventory, including hardware, software, and licenses.
• Collaborate with IT teams and departments like Finance, HR, and Legal to meet technology needs.
• Oversee software license requests, assignments, and vendor communications.
• Handle hardware requests, define departmental standards, and find
  - effective resellers.

Project Management:

• Actively support IT projects and contribute to their success.
• Work with project managers and teams to meet project milestones efficiently.

What are we looking for?

We seek a skilled communicator with a strong technical background, excellent social skills, and a
- oriented mindset. The candidate should be passionate, dedicated, and eager to improve existing solutions while contributing new ideas.

Key Skills:

• Computer hardware, systems, and software
• Troubleshooting and
  - solving
• Basic project management methodologies
• Fluent English (written and spoken)

Qualifications:

• Bachelor’s degree in Computer Science, IT, or a related field
• Minimum 3 years of IT support experience
• Strong communication and interpersonal skills
• Relevant certifications (e. g. , Comp
  TIA A+, Microsoft Certified IT Professional) are a plus