IT Support Technician Lisboa

IT Support Technician
Lisboa
Lisboa, Lisboa, Portugal

Who are we:

Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3, 600 employees, we are focused on increasing the technological capacity of our clients and the digital transformation of their application ecosystems.

We are talent specialists, attracting the best people and combining them with the needs of the most ambitious projects, at the right time. Our success comes from our investments in innovation, our focus on results, and, above all, the guarantee that our people will have happy and rewarding careers. With over 25 years of solid experience, Neotalent Conclusion has established its presence in key locations, including Lisbon, Porto, and Madrid. The company currently has more than 950 professionals in the different areas in which it operates.

Neotalent, the responsive people.

What you will do:

As a member of the internal IT team your responsibilities will be:

• Provide
  -
  - end technical support to user Workplace Environment:

Laptop images (Intune/Autopilot)

Manage IT equipment for Enterprise resources as part of Onboarding/Offboarding process

Create/Manage/Support AD/User Accounts and Microsoft/365 accounts

• Manage IT Inventory (CMDB) based in ITSM processes and tools
• Manage IT Tickets: Incidents/Requests based on ITSM tools
• Participate as a team member in assigned IT Infrastructure projects

What you are like:

• 2+ years’ experience in Service
  Desk/End-user Support
• Experience building endpoint images and managing IT assets either using SCCM or Intune.
• Experience working with ITSM tools and processes
• Experience supporting users in a multinational environment
• Comfortable with user support (People´s Person)
• Collaborative, eager to learn and service oriented
• Reliable and dependable
• Working proficiency Level of English: Required B1/B2

Why join us:

• Learn more about emerging technologies
• Design your career plan
• Access to continuous training and certifications
• Evolve through our internal mobility program
• … and much more!