It Support Technician - (M/F/D)
col-wide
Job Description:
Fondé en 1997, le cœur de métier du Groupe BBL est l'organisation de Transport et de Services Logistiques. Le Groupe se construit comme un écosystème agile : chaque filiale indépendante garde une taille humaine, une direction autonome et responsable, et des salariés engagés. Une exigence unique nous rassemble tous : construire et garantir la solution "manufacturée" qui satisfera la demande bien comprise de nos clients.
-- "BBL s'est construit avec des OUI !"
Kaci KEBAILI - Président-Fondateur du Groupe
ABOUT THE JOB
About the companies :
The connection between BBL Group and Lusocargo.
Founded in 1997 by Kaci Kébaïli, its Chairman, BBL Group has built up an original model of "federation of specialists" which brings together nearly forty SMEs whose teams and brands are recognized for their specific
- how in the Group's four core businesses: Contract Logistics, Overseas Transport, Road Transport and Groupage, and Customs Commissioning. This "Logistics Solutions Manufacturer" strategy emphasizes the coordination of specialized, autonomous teams committed to serving their customers'
- chain needs.
With over 40 years of activity, Lusocargo is currently the largest 100% national freight forwarder and one of the three largest operating in Portugal and in 2022 this bounding was created with the BBL. In a strategy of growth, BBL Groups buys Lusocargo and the development of new Lusocargo starts with the development of the business and the people that are part of Lusocargo and BBL.
About your responsibilities :
Receiving and resolving malfunctions reported by users
Managing requests according to their business impact or age and ensuring that each ticket is followed up
Monitor the handling of incidents until they are resolved; if necessary, escalate the incident to the "admin" team, depending on its complexity
Install, integrate and update new equipment on site or via remote maintenance
Write technical procedures to provide solutions and recommendations depending on the type of incident received
Keeping the platform up to date and operating the incident database : reminders, consolidation, trend analysis, etc
Systematically analyzing incidents as part of a continuous improvement process.
Your Skills and Experiences :
A bachelor's degree or equivalent
1 to 3 years' experience in customer support experience
1 to 3 years' experience in a similar role, ideally in the supply chain environment
A perfect command of information systems and networks are essential assets if you are to succeed in this role
To be driven,
- motivated, and a highly flexible team player
An independent,
- solving attitude
You are autonomous and available and have a good ability to analyze and summarize
You can think ahead and take the initiative
Fluency in English very is mandatory and Frech is a considerer as plus
Benefits :
Free Health Insurance as soon you enter the company
Work-Balance Strategy in the company
International Environment
Food allowance paid by card
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