IT Support Technician - IT Support Technician I Lisboa

IT Support Technician - IT Support Technician I
Lisboa
Lisboa, Portugal

Miniclip is looking for an IT Support Technician to hire in our Lisbon (PT) Office. This is an exciting opportunity to work with one of the best game companies in the world! With over 250 million game players each month, Miniclip reaches users across online, mobile, and social platforms.

This is a fantastic opportunity for an IT professional to share experience on technologies along with working from the very beginning on new projects and new services.

What will you be doing at Miniclip?

Technical Support & IT Management:

• Diagnose and resolve software, hardware, and basic networking issues.
• Document solutions and technical knowledge in manuals and notes.
• Configure and install computers across Mac
  OS, Windows, and Linux.
• Maintain IT infrastructure and commonly used local and cloud applications.
• Provide technical support via email, phone, chat, and
  - person across all offices.
• Ensure proper issue tracking using Miniclip’s internal ticketing system.
• Manage IT inventory, including hardware, software, and licenses.
• Collaborate with IT teams and departments like Finance, HR, and Legal to meet technology needs.
• Oversee software license requests, assignments, and vendor communications.
• Handle hardware requests, define departmental standards, and find
  - effective resellers.

Project Management:

• Actively support IT projects and contribute to their success.
• Work with project managers and teams to meet project milestones efficiently.

What are we looking for?

We seek a skilled communicator with a strong technical background, excellent social skills, and a
- oriented mindset. The IT Support Technician should be passionate, dedicated, and eager to improve existing solutions while contributing new ideas.

Key Skills:

• Computer hardware, systems, and software
• Troubleshooting and
  - solving
• Basic project management methodologies
• Fluent English (written and spoken)

Qualifications:

• Bachelor’s degree in Computer Science, IT, or a related field
• Minimum 3 years of IT support experience
• Strong communication and interpersonal skills
• Relevant certifications (e. g. , Comp
  TIA A+, Microsoft Certified IT Professional) are a plus

About Miniclip

Miniclip is a global leader in digital games with a mission of ‘unleashing the gamer in everyone’. The Company develops, publishes and distributes highly engaging games to an audience of over 250 million monthly active users across mobile, social and online platforms.

Founded in 2001, the Company has successfully grown a huge global audience in over 195 countries and across six continents. Miniclip has a unique understanding of the digital games space and has developed a strong portfolio of over 60
- quality mobile games, extensive worldwide distribution, and an internationally recognised brand name. To date, Miniclip franchises including 8 Ball Pool, Golf Battle, Football Strike and Agar. io have generated more than 2 billion downloads. Miniclip has more than 50 million daily active players reaching people across the world in the pursuit of ‘unleashing the gamer in everyone’.