IT Support Technician (Helpdesk) Lisboa

IT Support Technician (Helpdesk)
Lisboa
Lisboa, Lisboa, Portugal

Who are we?

As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in the fields of Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 980 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Geneva, Lisbon, Porto and Casablanca. Committed to sustainability (Ecovadis Gold), diversity (gender index: 92%), and quality of work life (Best Workplace Experience), Quanteam is a
- thinking enterprise.

Our Expertise

With a dual expertise in both business and IT, Quanteam supports its corporate clients (investment banks, asset management companies, private and retail banks, custodians, etc. ) across the entire Front-to-Back spectrum in evolving their business activities and transformation projects.

Our teams are organized into 5 expertise areas:

➡ Quantitative Finance

➡ Risk, Compliance, and Regulatory

➡ Operations and Finance

➡ Transformation and Organization

➡ Information Systems

In 2023, Quanteam generated a revenue of €74. 6 million.

We are looking for an IT Support Technician (Helpdesk)

MAIN TASKS:

• Provide in-person /
  -
  - face IT support in a
  - scale
  - user environment.
• Offer remote and
  - site (desk/field) technical support.
• Follow standard procedures and manage support requests via ticketing systems.
• Handle warehouse management, stock control, logistics, and
  - office tasks related to IT equipment.

YOUR PROFILE AND SKILLS:

Technical Skills:

• Strong customer service focus, excellent communication skills, and professional presentation (Mandatory).
• Proven experience as a helpdesk technician or in a customer support role (Mandatory).
• Problem-solving and troubleshooting skills with an analytical mindset.
• Tech-savvy, with working knowledge of corporate IT products and office tools.
• Familiarity with Microsoft technologies (Windows, Excel, Outlook).
• Understanding of collaborative tools and their role in digital workplaces.
• Awareness of IT Security and Cyber Security best practices in a corporate environment.
• Knowledge of computer systems, mobile devices, and various tech products.
• Ability to diagnose and resolve technical issues efficiently.
• Fluent in English (capable of maintaining and elaborating conversations).

Technical Expertise Level:

• Hardware & Software: Expert
• Networking & Security: Practical experience
• Problem-solving & Critical Thinking: Expert
• Microsoft Technologies (Windows, M365, Outlook, etc. ): Expert
• Main Technologies: Windows, M365, Printers, Audiovisual Equipment (Cisco), i
  Phone & Mac, Smartpass, Active Directory, Network Protocols (Expert level)

Soft Skills:

• Strong Communication Skills
• Customer-Oriented Mindset
• Attention to Detail & Conscientiousness
• Teamwork & Collaboration
• Multitasking & Time Management

• Fluency in English (written and spoken).
• Hybrid role based in Lisbon.