IT Support Specialist Lisboa

IT Support Specialist
Lisboa
Lisboa, Lisboa, Portugal

At LEGAL|SQUARE, we pride ourselves on being an international law firm, rooted in ethics, professionalism, and excellence. We are currently recruiting an IT Support Specialist (m/f) to join our team in Lisbon!

Responsibilities

As an IT Support Specialist, you will be essential in supporting our internal teams while contributing significantly to the company's digital transformation, with a focus on:

• Provide
  -
  - day IT support to attorneys, paralegals, and staff, resolving hardware and software issues efficiently;
• Troubleshoot network, email, and system connectivity problems to minimize downtime;
• Manage and maintain office equipment, including computers, printers, and telecommunication systems;
• Assist in onboarding new employees by setting up workstations, user accounts, and software access;
• Ensure cybersecurity best practices, conduct system updates, and monitor for potential security threats;
• Support and troubleshoot legal software and
  - based platforms such as Google Workspace, Egnyte, and other document management or case management systems;
• Implement and manage CRM and legal case management solutions to optimize workflow and client management;
• Configure, maintain, and support software applications and internal tools to optimize workflows;
• Assist with website configuration, updates, and basic development tasks to ensure online presence is up to date;
• Liaise with external vendors and service providers for IT-related issues and improvements.

Requirements

Technical Skills

• Proven experience in IT support, system administration, or a related field;
• Strong troubleshooting skills for hardware, software, and network issues;
• Proficiency in managing and maintaining office IT infrastructure, including computers, printers, and telecommunication systems;
• Experience with
  - based platforms such as Google Workspace, Egnyte, and CRM or legal case management solutions;
• Knowledge of cybersecurity best practices, including system updates, threat monitoring, and endpoint security;
• Familiarity with mac
  OS operating systems, as well as mobile device management;
• Basic understanding of website maintenance, updates, and configurations;
• Ability to configure and support software applications to optimize workflows.

Soft Skills

• Strong
  - solving and analytical skills with a proactive approach;
• Excellent communication and interpersonal skills to assist attorneys, paralegals, and staff;
• Ability to manage multiple tasks efficiently in a
  - paced legal environment;
• High level of attention to detail and ability to document IT processes and troubleshooting steps;
• Ability to work independently and collaborate with external vendors and service providers.

Education & Experience

• Bachelor’s degree in Information Technology, Computer Science, or a related field (preferential but not mandatory);
• 2+ years of experience in IT support or system administration, preferably in a professional services environment (law firm experience is a plus).

What We Offer

• Unique opportunity to join an international law firm, renowned for its dynamic and collaborative working environment;
• International and multicultural environment, providing interaction with professionals and clients of different nationalities;
• Possibilities for career progression within the organization, with professional development plans;
• Guaranteed comprehensive health insurance, ensuring your
  - being and safety.