IT Support Engineer Porto

IT Support Engineer
Porto
Porto, Porto District, Portugal

Decskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and
- being of our people. With over 600 dedicated professionals and offices in Lisbon, Porto, Madrid, and Luxembourg, Decskill operates across three core areas:

• Decskill Talent: We believe that our people are key to our success.
• Through Decskill Talent, we empower our team to embrace the digital transformation challenges of our clients. We collaborate with clients to drive innovation, ensuring project success and business growth.
• Decskill Boost: Equipping our team with the latest tools and methodologies, we optimize Time-to-Market and deliver innovative solutions exceeding client expectations.
• Decskill Connect: Our team collaborates closely with clients to implement and manage IT infrastructures that generate
  - term value.
• At Decskill, we believe that by nurturing and empowering our people to confront the challenges of digital transformation, we create value not only for our clients but also for our entire ecosystem, fostering a digital community dedicated to growth and progress.

At Decskill, we believe that by nurturing and empowering our people to confront the challenges of digital transformation, we create value not only for our clients but also for our entire ecosystem, fostering a digital community dedicated to growth and progress.

We are looking for an IT Support Engineer to join us on a support project.

Responsibilities:

• Provide Level 2/3 technical support to French-speaking users across various technologies, ensuring timely resolution of incidents and requests.
• Troubleshoot and resolve complex technical issues related to batch scheduling (Control-M), distributed web and
  - server architectures, Oracle databases (SQL), and Unix and Windows scripting.
• Effectively communicate technical information and solutions to both technical and
  - technical users in French.
• Proactively identify and resolve potential problems before they impact users.
• Collaborate effectively with other technical teams and squads to resolve complex issues.
• Contribute to the continuous improvement of support processes and documentation.
• Maintain accurate records of incidents, requests, and resolutions in the appropriate ticketing system (Service
  Now preferred).
• Participate in
  - call rotation to provide
  - hours support as needed.
• Adhere to IT service management best practices and company policies.
• Leverage collaborative tools (Confluence, Office 365, including Teams) to share knowledge and work efficiently with colleagues.
• Build and maintain strong, trusting relationships with internal and external stakeholders.

Requirements:

• Fluency in French (written and spoken) is mandatory.
• Proven experience (3+ years preferred) providing technical support in a distributed environment.
• Expertise in batch scheduling using Control-M.
• Strong understanding of distributed web and
  - server architectures.
• Advanced SQL skills and experience working with Oracle databases.
• Proficiency in Unix and Windows scripting.
• Excellent
  - solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Highly organized and
  - oriented.
• Commitment to delivering exceptional customer service.
• Experience with Service
  Now (incident and change management) is highly desirable.
• Experience with collaborative tools (Confluence, Office 365, Teams) is preferred

If you’re interested in this job please send your CV in English to estefania. rodrigues@decskill.com

Decskill is committed to equality and
- discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.