IT Support Analyst Porto

IT Support Analyst
Porto
Porto, Porto District, Portugal

IT Support Analyst

Location:

Leça do Balio, Matosinhos, Porto, PT

Company Overview:

COFCO International is a global
- business with a clear vision, strong values and a positive culture, focused on being a leader in the global grains, oilseeds and sugar supply chains. We provide the food the world needs in a responsible way. Headquartered in Geneva, Switzerland, we are ambitious, with the right structures and culture to meet the world's increasing and changing needs. With 11, 000+ people in 35 countries, our global portfolio includes assets across the Americas, Europe, Africa, Middle East, and Asia-Pacific. We trade with over 50 nations, while providing farmers unique direct access to the growing Chinese market.

Job Purpose:

Ensuring the smooth running of Service Desk, and provide 1st and 2nd level support to global users.

Responsibilities:

1. Point of contact for internal end users with complete ownership of technical issues while interacting and escalating with technology towers and external vendors.
2. Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
3. Support scoped technologies including Windows 10 Enterprise, Windows Server 2008/2012, Citrix Xen
   App, Exchange, Active Directory, Microsoft 365 Suite and Azure.
4. Problem solving Network, PC/Server hardware and OS issues.
5. Deliver operational tasks on incident, request, problem and change.
6. Provide systems monitoring and systems testing as required.
7. Follow and ensure that appropriate standards are adhered to.
8. Follow the ITSM Incident, Request, Problem, Change, Asset and Knowledge Management.
9. Collaborate with architecture and operations teams to ensure solution compatibility with company standards.
10. Identify, screen and evaluate new solution opportunities to address unmet IT operational needs.
11. Monitor computer networks for security issues.
12. Investigate and resolve network and other communications incidents following NOC runbooks.
13. Investigate and resolve security breaches and other cyber security incidents following SOC runbooks.
14. Install security measures and operate software to protect systems and information infrastructure.
15. Document security breaches and assess the damage they cause following security runbooks.
16. Fix detected vulnerabilities to maintain a
    - security standard.
17. Stay current on IT security trends and news.
18. Follow
    - wide best practices for IT security.
19. Support end user installs and troubleshooting of security software.
20. Properly escalate unresolved technical and security issues to appropriate internal teams.
21. Document technical knowledge in the ITSM (Service
    Now) tool.
22. Provide recommendations on processes and fulfil new/revised solutions according to established standards.
23. Participate in research and pursuit of new IT operational solutions and to evaluate the applicability and usefulness of current processes and solutions.

Requirements:

1. Microsoft 365 Services certification.
2. Windows 10 Enterprise administration certification.
3. Network incident troubleshooting.
4. Security Incident troubleshooting.
5. Industry standard desktop applications.
6. Knowledge of Windows Server 2008 / 2012.
7. PCs, laptops, printers and peripherals.
8. Strong team player with good
   - solving capabilities.
9. Ability to communicate in a
   - pressure environment.
10. Industry standard certifications.
11. Fluent in English.

We kindly ask you to submit your application in English.

COFCO International is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, national origin, disability status, protected veteran status or any other characteristic protected by law. www.cofcointernational.com