IT Service Portfolio Manager (m/f/d)
With
Us
At Siemens, we build technology solutions to shape the world we live in. We transform industries and societies by combining the real and digital worlds. With over 300, 000 of the world’s most
- thinking minds and the power of a presence in more than 190 countries, we make a truly global impact.
At the Portugal Tech Hub, we take on challenges to make life easier, safer, and more sustainable for us and generations to come. We bring value to the business digitalization transition, from Portugal to the world, in areas such as Artificial Intelligence, Analytics & Business Intelligence, Application Lifecycle Management, Cybersecurity, IT Infrastructure Management, IT Project & Service Management, IT Strategy, User Experience, and many more.
With a decade of history and around 1, 600 experts, the Portugal Tech Hub is the home of the new technologists – Dream Builders, Impact Creators & Future Makers.
Are you one of them? Come join us!
Your mission will be…
- Maintain and manage an assigned portion of the Siemens IT Service Portfolio.
- Supervise the lifecycle of IT services and service offerings.
- Ensure portfolio compliance with Siemens service design criteria and service offering guidelines.
- Coordinate the cooperation and
- in of stakeholders like value center heads, service owners, and service managers, to ensure data compliance, accuracy, and currency. - Manage data relationships towards neighboring data domains, e. g. , towards budgeting or underpinning contracts.
- Drive
-
- end service integration and impact management by ensuring documentation of dependencies between IT services and between IT services and IT applications. - Pinpoint portfolio inconsistencies and underlying issues through reporting and data analysis.
- Drive portfolio management related process and tooling improvement.
- Provide portfolio management related support and guidance.
- Act as operational escalation contact for process related questions.
- Collaborate with respective management, e. g. , to resolve escalations.
We are looking for someone with…
- At least 2 years of professional experience in IT portfolio management, IT service management, or an equivalent familiarity with IT services and applications.
- Analytical skills to analyze data, data structures, and draw conclusions.
- A strong desire to detect optimization potential and act upon it.
- Strong communication skills both verbal and written. Advanced proficiency in the English language is mandatory.
- The ability to build
- term relationships with internal colleagues and external providers. - A team player who enjoys working in an international and
- functional team. - The ability to work independently and take decisions where necessary.
- A passion for customer service.
- Experience with IT outsourcing, IT contracting, service level and KPI definition is a plus.
- Experience of working in a Service
Now environment is a plus. - ITIL certifications are a plus.
#Siemens
Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool!
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