IT Service Manager for Siemens Financial Services (m/f/d) Amadora

IT Service Manager for Siemens Financial Services (m/f/d)
Amadora
Amadora, Lisboa, Portugal

Create a better #Tomorrow
With
Us

At Siemens, we build technology solutions to shape the world we live in. We transform industries and societies by combining the real and digital worlds. With over 300, 000 of the world’s most
- thinking minds and the power of a presence in more than 190 countries, we make a truly global impact.

At the Portugal Tech Hub, we take on challenges to make life easier, safer, and more sustainable for us and generations to come. We bring value to the business digitalization transition, from Portugal to the world, in areas such as Artificial Intelligence, Analytics & Business Intelligence, Application Lifecycle Management, Cybersecurity, IT Infrastructure Management, IT Project & Service Management, IT Strategy, User Experience, and many more.

With a decade of history and around 1, 600 experts, the Portugal Tech Hub is the home of the new technologists – Dream Builders, Impact Creators & Future Makers.

Are you one of them? Come join us!

Your mission will be…

• Lead and take full responsibility for the operational and evolutive aspects of a set of applications associated to a service.
• Coordinate change and incident management processes, through a strong drive and interaction with our business, as well as different internal and external teams.
• Organize, host, and lead Change Advisory Board sessions, managing demand and prioritizing delivery with relevant business stakeholders.
• Take responsibility for efficiently responding to issues and outages, diagnosing problems and finding effective solutions.
• Ensure IT documentation and service provisioning are compliant with EBA (European Banking Authority) guidelines, Siemens’ Cybersecurity rules, and other applicable internal and external standards.
• Be responsible for communication, collaboration, and relationship management with key internal and external stakeholders regarding service status, planning, and information sharing.
• Strive to integrate new technologies and improve processes through automation and best practices (e. g. Dev
  Ops).
• Drive digitalization and system automation initiatives with new technologies and trends, striving for continuous service improvement.
• Support cost controlling and resource planning in your area of responsibility.
• Ensure customer satisfaction.

We are looking for someone with…

• BS or MS in Computer Science, Business Information Systems or a comparable technical field of study.
• 5+ years’ experience in IT Service Management.
• Preferably
  - related skills in financial services systems & platforms.
• Experience in IT Project Management.
• Experience with ITIL & Agile frameworks.
• A
  - driven, problem solver attitude, with the ability to identify and focus on relevant items in large amounts of information.
• Analysis and troubleshooting capabilities.
• Excellent communication and teamwork skills.
• Fluent business English language skills.

An additional plus would be:

• Experience in audit management and IT systems compliance.
• Experience with regulatory requirements for financial services.

What you can expect from us…

A hybrid and flexible working model to promote a better
- life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work. A health insurance, access to our
- site medical center, plus the chance to join sports groups.

In addition, you'll have access to online learning platforms and discounts with our partners, a shuttle bus to commute to the facilities, and the possibility of financial support for your studies.

What makes us proud as an employer:

• Merco – Companies and Leaders with the Best Reputation in Portugal (#1 Technology/Manufacturing).
• Forbes – World’s Best Employers (#1 Engineering & Manufacturing).
• Linked
  In – Linked
  In Top Companies (#2).
• On
  Strategy – REPSCORE 2024: Brands’ Reputation in Portugal (#1 Engineering & Electronic Services).
• Fortune – World’s Most Admired Companies (#1 Industrial Machinery).
• Teamlyzer – Company with the Best Interviews (#1 Technology).

Please attach your CV in English.

#Siemens #Portugal
Tech
Hub

Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool!