IT Operations Project Manager Coimbra

IT Operations Project Manager
Coimbra
Coimbra, Coimbra District, Portugal

Job Description

We are now looking for an IT Operations Project Manager for Airbus GBS.

Responsibilities - Your Mission

1. Ensures the provisioning of new software packages and upgrades.
2. Maintains the infrastructure in operational condition in line with OLA/SLAs.
3. Monitors and tracks system performance against negotiated
   - level agreements (SLAs).
4. Communicates improvement, updates and obsolescence management of products to the IT Product Manager.
5. Performs the ITIL based support processes that include incident, problem, change, configuration, and event management.
6. Analyses console messages, diagnoses system failures and takes corrective action in order to ensure continuity of operations, escalating to other technical teams and vendors as needed.
7. Supervises system backup processing, and leads disaster recovery tests.
8. Identifies and implements technologies and processes that improve the reliability, efficiency and availability of the systems environment.

1. Experience in IT service management, with a focus on service design, transition, and operation.
2. Strong leadership and interpersonal skills, with the ability to effectively communicate with technical and
   - technical stakeholders.
3. Familiarity with ITIL framework and best practices.
4. Experience in defining and managing service level agreements (SLAs) and key performance indicators (KPIs).
5. Excellent analytical and
   - solving abilities.
6. Fluent English is mandatory.

1. Diverse career opportunities within Airbus European core countries or in other regions around the world.
2. A hybrid working model, allowing you to combine onsite and offsite work.
3. A modern office, well connected to public transportation.
4. A motivated and fun crew to grow and build and shape the GBS together.
5. An intense and exciting onboarding experience.