It Operations Project Manager Lisboa

It Operations Project Manager
Lisboa
Lisboa, Lisboa, Portugal

Our client pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and
- advanced solutions in aerospace, defense, and connected services. In commercial aircraft, our client offers modern and
- efficient airliners and associated services. They are also a European leader in defense and security and one of the world's leading space businesses. In helicopters, they provide the most efficient civil and military rotorcraft solutions and services worldwide.

responsabilidades chave

Ensures the provisioning of new software packages and upgrades.

Maintains the infrastructure in operational condition in line with OLA/SLAs.

Monitors and tracks system performance against negotiated
- level agreements (SLAs).

Communicates improvement, updates and obsolescence management of products to the IT Product Manager.

Performs the ITIL based support processes that include incident, problem, change, configuration, and event management.

Analyses console messages, diagnoses system failures and takes corrective action in order to ensure continuity of operations, escalating to other technical teams and vendors as needed.

Supervises system backup processing, and leads disaster recovery tests Identifies and implements technologies and processes that improve the reliability, efficiency and availability of the systems environment.

competências

Experience in IT service management, with a focus on service design, transition, and operation.

Strong leadership and interpersonal skills, with the ability to effectively communicate with technical and
- technical stakeholders.

Familiarity with ITIL framework and best practices.

Experience in defining and managing service level agreements (SLAs) and key performance indicators (KPIs).

Excellent analytical and
- solving abilities.

Fluent English is mandatory

principais benefícios

The chance to work in a multicultural environment.

The opportunity to grow your skills and capabilities thanks to our client's learning offer (digital solutions, classroom sessions, certified training. . . . ) and career opportunities across the globe.

A hybrid working model, allowing you to combine onsite and offsite work.

A modern office at Parque das Nacoes, well connected to public transportation.

A motivated and fun crew to grow and build and shape the GBS together.

An intense and exciting onboarding experience.

Work in a balanced environment: Beyond the many benefits offered to its employees, joining this team is also the guarantee of a respectable
- life balance.

Our client supports you to work, connect and collaborate more easily and flexibly. Wherever possible, they foster flexible working arrangements to stimulate innovative thinking.