It Onboarding Engineer- 3 Month Contract Porto

It Onboarding Engineer- 3 Month Contract
Porto
Porto, Porto, Portugal

Who We Are Jolera offers MSPs & IT solution providers
- generation managed services, enabling them to create
- class experiences for their clients. Your clients receive
- winning solutions built on over 20 years of experience servicing businesses worldwide. We’ve helped transform hundreds of MSPs & solution providers worldwide! With our collection of tenured experts, we provide an elevated managed service experience for a variety of clients. At Jolera, we treat each MSP partner with specialized care and uniquely organize our products for your individual business needs.

What You'll Do -Ensure all assigned requests are responded to and dealt with as per Jolera and customer standards.

-Audit deployments of new infrastructure items and management/support of these items. This includes but is not limited to Servers, Virtual Servers, Switches, Firewalls and Access Points.

-Audit customer Active Directory topology and access models to enhance security.

-Provisioning and
- provisioning user changes.

-Upgrades, patch management based on Security or other requirements.

-Using personal/team knowledge and the customer’s engagement model they will ensure all reasonable -attempts to process and close requests directly and as per SLA.

-Confirm all issues and requests are captured and closed via the CRM ticketing system to Jolera standards of detail and quality.

-Escalates tickets to appropriate Enterprise Architect, or Customer internal resources based on Jolera and client processes.

-Escalate
- profile issues to the Enterprise Architect team for appropriate handling and routing.

-Ensure knowledge transfer of multiple systems and processes by properly documenting all systems, architecture, and credentials within the Jolera CS system.

-Deploy and actively monitor Jolera's customer systems and services via Jolera monitoring systems.

-Recommend upgrades and changes to customer systems to ensure stability, security, and added functionality

-Perform RFC-approved systems modifications and reboots.

-Ensure all customer requests are handled, documented, and escalated during Queue shifts as scheduled/directed.

-Ensure customer portals are updated with systems documentation, RFCs and backup logs, etc. as per the schedule.

Who You Are -Post-Secondary degree or diploma.

-2+ years of previous experience working in a technology/systems department directly supporting customers.

-Work rotating shifts as scheduled by the department Manager.

-Demonstrated working knowledge of modern server, switching and firewall technologies.

-Demonstrated ability to perform systems discoveries, and plan implementations.

-Strong written and communication skills.

-Ability to assume responsibility for multiple concurrent issues, applying appropriate prioritization.

-Ability to work well with people from many different disciplines with varying technical abilities.

-Strong understanding of multiple platforms, (Active Directory, Linux)

Assets -Experience with NCentral

-Regulatory Compliance Knowledge (SOX, FFIEC, and PCI)

-Identity Management - Provisioning and Workflow processes

-Access Management - Authentication and Entitlements

-Data Security and Privacy - Database access

-Experience with Role Base Access Controls

-Comp
TIA A+

-Comp
TIA Network+

-LDAP Knowledge

-Power
Shell Knowledge  

What We Offer -Work remotely 2 days per week.

-Competitive compensation package

-Competitive benefits package

-Company Perks, Good Life gym, and various brand discounts

-Career development and growth opportunities

Job Type: Contract