IT Infrastructure Services Specialist REW Porto

IT Infrastructure Services Specialist REW
Porto
Porto, Porto District, Portugal

IT Infrastructure Services Specialist REW

Where will you work?

It's a multinational company leader in the home care services sector. This is your chance to join a company that values your dedication, thrives on innovation, and is committed to transforming lives through exceptional care.

If you’re passionate about excellence and ready to drive change in a
- evolving industry, we want to hear from you!

What will you do?

1. Manage Device lifecycles based on given global governance.
2. Oversee all reports and documentation related to IT Infrastructure Services, deployment, operations and support and manage resource libraries of technical information and solutions.
3. Manage contractors, third parties, cloud services providers, and other vendors.
4. Maintain and improve our existing Cloud Solutions Services.
5. Develop and implement IT Infrastructure Services and processes that align with business needs and enhance service quality.
6. Evaluate and drive value generating sustainable improvements to existing IT Infrastructure Services to achieve high levels of customer satisfaction.
7. Manage and perform
   - faceted projects in conjunction with
   -
   - day activities.
8. Stay
   -
   - date on technologies, solutions, and architectures to optimize information technology functions.
9. Participate on service and process improvement projects, including outsourcing, insourcing, and service provider strategy initiatives.
10. Participate in the creation of service level agreements (SLAs) and operational level agreements (OLAs) based on service needs.
11. Collaborate with cross functional Teams in Network and Server area and align on standardized operating procedure guidelines.

Who are we looking for?

1. Passion for IT and a desire to drive positive change.
2. Flexibility: Openness to changes and willingness to adapt to new challenges.
3. Goal Orientation: Ability to focus on
   - term goals and
   - term objectives and take necessary steps to achieve them.
4. Commitment: High motivation and passion for work to continuously improve and succeed.
5. Demonstrable experience in cloud solutions like Telephony/Contact Center (Iaa
   S, Saa
   S, Paa
   S).
6. Knowledge in AWS environment.
7. Service-oriented mindset and interest in understanding the needs of service consumers.
8. Ability to work in an international environment and demonstrate fluency in English.
9. Experience with IT service management tools, incident handling tools and asset repositories.
10. Experience in IT service delivery management and ITIL process management.
11. ITIL V3 or ITIL V4 certifications – Foundation or above.
12. Willingness to travel in our REW region.
13. A bachelor's degree in computer science, information technology or a similar discipline or equivalent experience.

What do we offer?

• Weekly working hours
• Health insurance
• Opportunities and incentives for professional development

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Chemical Manufacturing