IT Helpdesk Senior Technician Oeiras

IT Helpdesk Senior Technician
Oeiras
Oeiras, Distrito de Lisboa, Portugal

Direct message the job poster from Findmore Consulting, S. A.

Business Manager na Findmore Consulting, S. A.

Findmore Consulting S. A. is a company specialized in Information Technologies founded in 2006 and with more than 400 consultants. Our services include infrastructure and cloud, software development and agility where contribute to major projects in Portugal and Europe.

We're looking for talented,
- driven people to join our teams!

Mandatory Skills:

• At least 5 years of professional experience in IT support roles, with a minimum of 2 years in a
  - level or advanced technician capacity.
• Deep knowledge of operating systems, including:
• Windows (10, 11, and Server versions).
• mac
  OS (latest versions).
• Strong understanding of networking concepts, including:
• LAN/WAN configurations, DHCP, DNS, VPNs, VLANs.
• Firewall management and troubleshooting.
• Wireless network setups and optimizations.
• Proficiency with
  - level ITSM platforms (e. g. , Service
  Now, Jira Service Management) and remote support tools.
• Advanced troubleshooting of desktops, laptops, servers, and mobile devices.
• Experience with peripherals such as printers, scanners, Vo
  IP devices, and other office technology.
• Knowledge of hardware diagnostics.

Other Requirements:

• Fluent in English;
• Ability to simplify complex problems and obtain a workable solution;
• Customer focus and service delivery;
• Availability to work in EU.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Information Technology