IT Helpdesk Lisboa

IT Helpdesk
Lisboa
Lisboa, Lisboa, Portugal

Prime
IT is an international company with more than 18 years of experience delivering the best solutions in a wide range of services: Team Extension, Managed Services, Custom Software and Nearshore.

We operate in 3 main sectors – IT, Telecom & Engineering – and have a team of more than 2350 Primers involved in the development of projects all across the globe.

With 19 offices, 2 Talent Hubs (Brazil and Vietnam) and a presence in over 50 cities worldwide, we enhance our partners’ businesses with a different attitude based on the highest quality standards, the most advanced technology, and the best professionals in the sector.

Join the Prime
IT team by sending your CV to rh@primeit. pt.

LISBOA | PORTO | MADRID | BARCELONA | PARIS | LYON | NANTES | LILLE | AIX-EN-PROVENCE | BORDEAUX | GRENOBLE | TOURS | TOULOUSE | MILANO | GENÈVE | KATOWICE | WARSZAWA | WROCŁAW | LONDON

Main Tasks:

• Provide In person / Face to face, IT support in a
  - scale
  - user environment
• Remote Support & In person/On desk/field support
• Work by procedures and tickets
• Warehouse, stocks control, logistics & Back-office tasks

Technical Skills:

• Hardware and Software
• Networking and security
• Problem solving and critical thinking
• Microsoft tech savvy
• Main Technologies : MS Windows, M365, Printers, Audiovisual equipment’s(cisco), i
  Phone & Mac, Smart pass, Active Directory, Network protocols
• Tech savvy with working knowledge of office and corporate products, technology adept and consumer
• Comfortable (not an expert) with Microsoft technology and products (Excel, windows, Outlook)
• Good understanding of collaborative tools and its importance in the current digital working era
• Knows and comprehends the importance of IT Security, Cyber Security in a corporate environment
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve basic technical issues and beyond

Language Skills:

• English - 3 - Expert