IT Helpdesk - Part-time Lisboa

IT Helpdesk - Part-time
Lisboa
Lisboa, Lisboa, Portugal

With nearly 170 years of existence, and over 40, 000 employees in more than 70 countries around the world, Savills is a company of international reputation in the real estate market.

Savills Portugal, holding a prominent position in the national market, and currently undergoing a strong growth, with mandates for the main projects under development in Portugal, intends to reinforce its IT team with the integration of an IT Helpdesk (Part-time) in our Lisbon office.

Key tasks/ activities:

• Monitoring the helpdesk ticketing system and allocate support resources;
• Provide first line IT support to users;
• Hands on technical support (install and configure) on computer hardware and software installation;
• Liaise with office and site users, IT applications team, infrastructure team to resolve operation issues;
• Maintain proper records on incidents, escalation, tracking log and inventory control;
• Accountable for ensuring all IT services delivered are compliant with company standard practice.

Requirements, Skills and Experience Desired:

• Higher Diploma or above in IT / CS related disciplines;
• Minimum 1 year in IT operation support areas;
• Proficiency in Microsoft product family support, hands on experience in deploying, managing and supporting in MS Windows OS platform;
• Familiarity with LAN / WAN / VPN / TCP/IP architecture;
• Good communication and interpersonal skills, a good team player,
  - motivated, good
  - solving skills,
  - oriented and able to work independently.

What we offer:

• Top-notch office facilities in a premium location in Lisbon;
• Organizational culture focused on the
  - being, team spirit and excellence;
• Experienced and very motivated team;
• Continuous training for further professional and personal development;
• Opportunities for career progression.

To apply for this position, please send your CV and covering letter to Joana Malheiro (career@savills. pt).

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