IT Help Desk & Office Coordinator [Part-time Contract] Lisboa

IT Help Desk & Office Coordinator [Part-time Contract]
Lisboa
Lisboa, Portugal

Be Part of Building the Future

Dremio is the unified lakehouse platform for
- service analytics and AI, serving hundreds of global enterprises, including Maersk, Amazon, Regeneron, Net
App, and S&P Global. Customers rely on Dremio for cloud, hybrid, and
- prem lakehouses to power their data mesh, data warehouse migration, data virtualization, and unified data access use cases. Based on open source technologies, including Apache Iceberg and Apache Arrow, Dremio provides an open lakehouse architecture enabling the fastest time to insight and platform flexibility at a fraction of the cost. Learn more at www.dremio.com.

About the role

We are seeking an IT Help Desk Coordinator to help support our growing employee base and infrastructure in EMEA and UK. This position requires being in the Lisbon office at least 3 times a week. As an IT Help Desk Coordinator, you assist users in person, via chat, or virtually, assess and diagnose hardware and software problems, and implement effective solutions. You will also help evaluate, implement, automate, and deploy new technologies as we add new tools to our corporate infrastructure. We believe that our role is to be continually learning: improving our understanding of and ability to safely operate our service and provide the best possible experience for our users.

What you'll be doing

• Assist with new hires and their onboarding, including, but not limited to, administrative support alignment, setup of user accounts, and ordering and deploying laptops and peripherals to new users in EMEA and UK
• Maintain and track inventory of laptops and office equipment such as monitors, USB adapters, monitors, chargers, etc.
• Manage relationships with building management, security, engineering, and outside vendors, including landlords and building management
• Assist with Lisbon office setup, including
  - hire desks, conference room equipment, internet connection, equipment storage, etc.
• Support, maintain, and troubleshoot systems, including Macs and PCs, utilizing Windows 10/11, Linux, Mac OSX, Microsoft Office 365, Google Workspace, Slack, Zoom, and other enterprise applications
• Support with security and compliance tools such as Single Sign-On (SSO), Endpoint Detect and Response (EDR), Mobile Device Management (MDM), Data Loss Prevention (DLP), and other security software
• Assist with
  - user security compliance tracking using Vanta or similar software
• Manage leases and vendor agreements for office spaces and employee accommodations in partnership with the Senior Executive Administrator
• Install and configure software
• Set up printers, scanners, and other peripherals
• Document issue resolution using a help desk ticketing system
• Document steps and procedures internal to the IT team using Atlassian software
• Assist office operations such as mail management, stocking supplies, and decorations, etc.

What we're looking for

• Ideally 3+ years of IT experience in a
  - growing startup environment
• Exceptional customer service
• Excellent written and verbal communication skills
• Ability to efficiently prioritize often fluctuating workload
• Strong
  - solving and ability to learn quickly in a dynamic environment

Bonus points if you have

• Optional section used to convey desired or preferred skills and/or experience

What we value

At Dremio, we hold ourselves to high standards when it comes to People, Thinking, and Action. Our Gnarlies (that's what we call our employees) communicate with clarity, drive accountability, and are respectful towards each other. We confront brutal facts and focus on results while operating with a sense of urgency and building a "flywheel". People who like to jump in and drive momentum will thrive in our #Gnarly
Life.

Dremio is an equal opportunity employer supporting workforce diversity. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, protected veteran status, disability status, or any other unlawful factor.

Dremio is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request accommodation due to a disability, please inform your recruiter.