IT Help Desk & Office Coordinator [Part-time Contract], Lisboa Lisboa

IT Help Desk & Office Coordinator [Part-time Contract], Lisboa
Lisboa
Lisboa, Portugal

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IT Help Desk & Office Coordinator [Part-time Contract], Lisboa

Location: Lisboa, Portugal

Job Description:

Be Part of Building the Future

Dremio is the unified lakehouse platform for
- service analytics and AI, serving hundreds of global enterprises. Customers rely on Dremio for cloud, hybrid, and
- prem lakehouses to power their data mesh, data warehouse migration, data virtualization, and unified data access use cases.

About the role

We are seeking an IT Help Desk Coordinator to help support our growing employee base and infrastructure in EMEA and UK. This position requires being in the Lisbon office at least 3 times a week. As an IT Help Desk Coordinator, you assist users in person, via chat, or virtually, assess and diagnose hardware and software problems, and implement effective solutions.

What you’ll be doing

• Assist with new hires and their onboarding, including setup of user accounts and ordering laptops and peripherals.
• Maintain and track inventory of laptops and office equipment.
• Manage relationships with building management, security, engineering, and outside vendors.
• Assist with Lisbon office setup, including
  - hire desks and conference room equipment.
• Support, maintain, and troubleshoot systems, including Macs and PCs.
• Support with security and compliance tools.
• Assist with
  - user security compliance tracking.
• Manage leases and vendor agreements for office spaces.
• Install and configure software.
• Set up printers, scanners, and other peripherals.
• Document issue resolution using a help desk ticketing system.
• Assist office operations such as mail management and stocking supplies.

What we’re looking for

• Ideally 1+ years of IT experience in a
  - growing startup environment.
• Exceptional customer service.
• Excellent written and verbal communication skills.
• Ability to efficiently prioritize workload.
• Strong
  - solving skills.

Return to Office Philosophy

Workplace Wednesdays - to break down silos, build relationships and improve
- team communication. In general, Dremio will remain a hybrid work environment.

What we value

At Dremio, we hold ourselves to high standards when it comes to People, Thinking, and Action. Our employees communicate with clarity, drive accountability, and are respectful towards each other.

Dremio is an equal opportunity employer supporting workforce diversity. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, protected veteran status, disability status, or any other unlawful factor.

Dremio is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process.

Important Security Notice for Candidates

At Dremio, we uphold trust and transparency as paramount values. Please note that all official communications from us will be from an @dremio.com domain.