Insurance Administrator Lisboa

Insurance Administrator
Lisboa
Lisboa, Lisboa, Portugal

Hiscox is an international insurer specializing in luxury goods & property markets, as well as
- end professional insurance. As experts in risk, we empower individuals and businesses to achieve their ambitions. With offices in 9 European countries, we boast a highly international workforce, fostering a culture of inclusion, collaboration, and personal and professional growth.

Our Lisbon office is home to approximately 500 exceptional professionals representing 29 diverse nationalities. Located in the heart of the city, we emphasize a healthy
- life balance, offering a 35-hour workweek and a hybrid working model.

The Role:

The Insurance Administrator is responsible for handling tasks related to the preparation and administration of insurance policies. The main objective is to provide
- quality administrative support to underwriters, brokers, and end clients. This includes accurate, timely, and efficient data entry of insurance risks aligned with Hiscox standards to achieve service excellence. The role also involves general administrative tasks such as profiling, issuing documentation, and monitoring mailboxes.

Key Responsibilities:

• Perform administrative tasks efficiently, including policy profiling, documentation issuance, and mailbox monitoring.
• Accurately input and manage insurance data to ensure compliance with Hiscox standards.
• Build strong relationships with internal stakeholders (e. g. , Change, Marketing, Sales, and Underwriting Technical teams) to support ongoing improvements.
• Investigate and resolve technical and procedural issues as they arise.
• Proactively propose improvements to administrative workflows.
• Provide excellent customer service, handling inbound and outbound calls professionally.
• Report technical incidents related to digital platforms to the Change/IT team.
• Support data cleansing initiatives and assist in team training.
• Contribute to the delivery of exceptional service standards by executing tasks in a timely and qualified manner.

Key Requirements:

• Native Portuguese speaker with proficiency in written and spoken Spanish.
• Strong interpersonal skills and the ability to collaborate effectively in a team environment.
• Highly accurate with excellent attention to detail and organizational skills.
• Ability to manage a large volume of requests efficiently while maintaining quality standards.
• Customer-focused with a proactive,
  - solving mindset.
• Technically proficient, with familiarity with Microsoft Outlook and Excel (training provided to enhance IT skills).

Professional experience:

• 2 years of experience in an office environment, ideally within a multinational setting and with
  - office tasks.
• Interest in a career in administration, insurance, or shared services.
• Strong understanding of service excellence and customer satisfaction.

Join us and build your future at Hiscox, where you’ll find opportunities to grow, collaborate, and make an impact.

Why Hiscox?

At Hiscox, we believe in creating an environment where our people can thrive - both professionally and personally. Here's what we offer:

• Work-Life Balance: Enjoy a 35 hours work week and a hybrid model designed for flexibility.
• Comprehensive Benefits: Health insurance for you and your family, Life Insurance, a pension plan, sports allowance and access to mental health support.
• Sabbatical Program: Every 5 years, take a fully paid 1-month sabbatical on top of your holidays.
• Team Spirit: Be part of a collaborative and inclusive culture with opportunities to engage in local and international initiatives.

Work with amazing people and be part of a unique culture