Insurance Administrator - German Speaker Lisboa

Insurance Administrator - German Speaker
Lisboa
Lisboa, Lisboa, Portugal

Social network you want to login/join with:

Insurance Administrator - German Speaker, Lisbon

Client: Hiscox

Location: Lisbon, Portugal

Job Category: Other

EU work permit required: Yes

Job Reference: 034bf95fcfd6

Job Views: 64

Posted: 23. 01. 2025

Expiry Date: 09. 03. 2025

Job Description:

Job Type: Permanent

Build a brilliant future with Hiscox

About us: HISCOX is an international insurer specialized in the market of luxury goods & property, and
- end professional insurance. As experts in risk, we give people and businesses the confidence to realize their ambitions. With offices in 9 European countries, we have a very international staff and encourage a culture that fosters inclusion and collaboration, offering exciting opportunities for personal and professional growth.

In our Lisbon office, we have the privilege of employing approximately 500 exceptional professionals representing 29 diverse nationalities. Despite our central location within the city, we recognize the importance of maintaining a healthy
- life balance. As part of our commitment to our employees’
- being, we provide a 35-hour workweek along with the option for a hybrid working schedule.

The Role:

The insurance administrator will mainly be responsible for the following tasks:

1. Handle inbound calls
2. Allocate incoming and outgoing
   - mails to various departments
3. Process various administrative tasks

Key Responsibilities:

1. Assist clients and brokers with inquiries, providing information about insurance products and coverage, and addressing concerns or issues to ensure a high level of customer satisfaction.
2. Maintain organized and
   -
   - date records of policies and related documents to ensure compliance with regulatory requirements and facilitate efficient retrieval of information when needed.
3. Apply strong organization and time management skills to capture and maintain accurate records, efficiently handle tasks and meet KPI’s and SLA’s.

Person Specification:

1. Proficient level of German and English.
2. Provide excellent interpersonal skills to establish a positive rapport with clients.
3. Apply strong analytical and
   - solving skills to correctly identify issues and determine the most effective solution.
4. Adhere to company policies and procedures when interacting with customers.
5. Stay
   -
   - date regarding the company’s products, services, and policies by attending training sessions.

Why Hiscox?

1. Healthy
   - life balance with our 35h/week and hybrid working system.
2. Holidays: 25 days + 2 Hiscox Days (Extra two Annual Leave).
3. Health insurance, gym allowance, pension plan, etc.
4. After 5 years work, 1 month sabbatical leave.
5. Team spirit with many opportunities to engage and an open culture.

Work with amazing people and be part of a unique culture.