Instruments Logistics - Order Manager - French Speaker (m/f/d) Amadora

Instruments Logistics - Order Manager - French Speaker (m/f/d)
Amadora
Amadora, Lisboa, Portugal

Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.

Our portfolio comprises services driven by expertise and the latest technology - with a strong focus on innovation and digitalization in areas like business administration, human resources, supply chain management, sales, marketing, and engineering.

In our GBS Western Europe and Africa Hub we are already more than 1400 connected people, from over 57 different nationalities spread across 14 countries.

Want to know more about GBS? Check out here!

Our Opportunity-to-Cash business line provides a variety of transactional and digital services - from lead generation to the collection of incoming payments. We also provide services related to Quotation, Offer and Contract Management, Order Management & Logistics, Cash Collection, and much more!

Are you ready to be part of the change and help us make real what matters?

Your mission will be. . .

• Review, validate, and process customers orders for instruments and accessories for Siemens Healthineers, ensuring their completeness, accuracy and compliance with current business rules and policies;
• Conduct technical and/or administrative tasks, mainly
  - defined support activities for service operations and delivery (Processes incoming orders, inquiries and/or requests regarding products and/or services);
• Perform order management for assigned customers within system ERP;
• Clarify order discrepancies with business units and customers;
• Resolve and investigate customer and business unit inquiries, supporting customers remotely and onsite, and providing 1st level user support in case of arising commercial and/or technical problems;
• Act as interface driving complex issues and questions between customers and Siemens business units/warehouse/factories/Service Technicians/Engineers/Sales Representatives;
• Ensure high level quality in all communication on behalf of Siemens with end customers to guarantee their satisfaction.

We are looking for someone with. . .

• Degree in Finance or similar;
• Proficient in Microsoft Office (Outlook, Excel);
• Fluency in English and French (able to communicate freely with customers and sales managers);
• SAP knowledge (Module MM/FI and SD, others will be a plus);
• Service attitude and
  - oriented;
• Strong communication skills (both orally and in writing);
• Excellent organizational and planning skills;
• Strong work ethic - we are always acting in the name of Siemens;
• Problem-solving and fast thinking will help to resolve daily management issues;
• Team player;
• Your accuracy and ability to
  - task will help make you a success;
• Available to travel.

What you can expect from us. . .

A hybrid and flexible working model to promote a better
- life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work. A health insurance, access to our
- site medical center, plus the chance to join sports groups.

In addition, you'll have access to online learning platforms and discounts with our partners. A shuttle bus to commute to the facilities and the possibility of financial support for your studies.

What makes us proud as an employer:

* Merco - Companies and Leaders with the Best Reputation in Portugal (#1 Technology/Manufacturing)

* Forbes - World's Best Employers (#1 Engineering & Manufacturing)

* Linked
In - Linked
In Top Companies (#2)

* On
Strategy - REPSCORE 2024: Brands' Reputation in Portugal (#1 Engineering & Electronic Services)

* Fortune - World's Most Admired Companies (#1 Industrial Machinery)

* SSON - Top 20 most admired Shared Services Organizations and Global Business Services in 2024

Please attach your CV in English.

#Siemens #People
At
Siemens #GBSpartnerofchoice

Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool!#J-18808-Ljbffr